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christely
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BackUp Error

Post by christely »

Hello,

we have since a few day a problem with the backup of one mailbox by one of our custemers.
We use the community edition.
the fist error message was
"Processing mailbox ... failed with error: Unable to access repository (C:\VeeamRepository\2024\repository.adb). JetError -1017, JET_errRecordDeleted, Record has been deleted"
ever sinc we get the error message
"Processing mailbox ... failed with error: Unable to access repository (C:\VeeamRepository\2024\repository.adb). JetError -327, JET_errBadPageLink, Database corrupted"
we only hae the problem with one mailbox the others work fine.

Case ID: 07253429

Thnaks in advance for your help.
Christely
david.domask
Veeam Software
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Joined: Jun 28, 2016 12:12 pm
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Re: BackUp Error

Post by david.domask » 1 person likes this post

Hi Christely, welcome to the forums.

Sorry to hear about the issues with the backup of the mailbox -- while the message does not look good, I think let's allow the Support Team a chance to review the logs and develop an action plan based on their analysis. Please note that community edition cases are handled on a "best effort" basis.

Quick question, when you say client, are you referring to a customer?
Such customers must be licensed. It's against our EULA if any services (troubleshooting, consulting, implementation) are provided for a free Veeam product. https://www.veeam.com/eula.html (section 4)

Such environments can be licensed by our Rental License. That license type can be used by our Service Provider to license such single Veeam Agents from your clients.

The error unfortunately likely does indicate corruption of the local jet database, but such situations are typically best for the Support Team to review.
David Domask | Product Management: Principal Analyst
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