Backup sharepoint don't work - Case 04782342

[cyyeh]

Hello,

after O365 from germany datacenter migrate to global datacenter, we change the setting for Region from Germany to Default and
the authentication method is "Organizations with Modern Authentication and Legacy Protocols"
Following errors occur during connecting test(the last step of creating a O365 Organization):

Connect to SharePoint: The sign-name or password does not match one in the Microsoft account system
Check LegacyAuthProtocolsEnabled: The sign-name or password does not match one in the Microsoft account system

Any suggestions to get this work?

Kind Regards
cyyeh

[nielsengelen]

Hi,

I notice you have a case open so it’s best to continue with support here. It could be they have seen this before and already know the fix.

Thanks.

[cyyeh]

Hi,

because we use a community edtion of veeam o365 backup, the Case 0478234 is already on 05/02/2021 closed and archived.
we have not get any answers from the veeam support.

Kind Regards
cyyeh

[Mike Resseler]

@cyyeh

Since you have migrated, could it be that your security settings on that user have changed?
Normally, when you get this specific error it could mean a few things:
1. Your password is wrong OR disabled or even locked out (I have seen users disabled after a migration)
2. Your account is now MFA enabled and legacy protocols are not allowed anymore

I think it would be good if you could look into these items

[cyyeh]

Hi,

the security setting should be correct, because "Connect to Microsoft Graph", Connect to EWS" and " Connect to PowerShell" ... are successfully.
This migration was executed by Microsoft, and the URL for Sharepoint Online was not changed (for example:xxx.sharepoint.de was not changed) to Global domain. Is this a reason for our problem?

Kind Regards
cyyeh

[Mike Resseler]

I will need to ask. I will try to get more information and come back to you

[Polina]

Hi @cyyeh,

Your organization might be in the transition phase of the migration and VBO is not able to identify the correct endpoints 'out of the box'. To get the hotfix, please re-open your support case (or create a new call and let me know its ID).

Thanks!

[cyyeh]

Hi @Polina,

I have created a new support-case, case ID is 04789997 .

Thanks!
cyyeh

[t.ewerhardy]

Hi all,

here the same issue. The migration is finished, but the sharepoint backup doesn't work.
Switch organization from Germany to Default Region failed on setting Tenant Sharepoint Endpoint (...sharepoint.com vs. sharepoint.de)

Microsoft ack. that the Sharepoint URLs are preserved:
https://docs.microsoft.com/de-de/micros ... -worldwide

Phase 4.

Where can i get the Hotfix?

cheers
Tobi

[Mildur]

Where can i get the Hotfix?

Hotfixes can be requested with a support case

[Mike Resseler]

@Mildur is correct.

Please let us know the support case # also.

Thanks
Mike

[t.ewerhardy]

ok, thanks a lot, i would do so.
Is there an release plan, for this issue in the next update?
Thanks

[t.ewerhardy]

Ok, here we go: #04947443

thx

[Driftmester77]

In our case the solution was to disable legacy authentication for the organisation settings in Veeam backup for Microsoft 365.

The root cause was that the Veeam organisation settings was enabled for using legacy authentication protocols while the Microsoft Tenant settings were already using MFA only.
Also we have changed settings of VBO app authentication of this customer of ours to allow public client flows (like other customers already had).