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PrecisionIT
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Case 05370016 Hybrid Exchange Issues

Post by PrecisionIT »

All,

Still struggling with this. Veeam support pointed to Microsoft. Microsoft sees no issue with the configuration. Here is the environment:

On-Prem Exchange 2016 Hybrid Configuration with Mailboxes in both locations.

If I set Veeam for M365 to point only to M365 and backup mailboxes in the cloud, that works. Setting it to on-prem and backing up on prem works. When I switch it to Hybrid the error I get is Exchange Account not found. The error code references the ExternalDirectoryObjectID.

5/10/2022 6:00:03 PM :: Processing mailbox %username% completed with warning: Exchange account was not found (ID: a13246ff-79ae-4570-a1f1-257dxxxxxxx).

The mailbox is licensed

PrecisionIT
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Re: Case 05370016 Hybrid Exchange Issues

Post by PrecisionIT »

From the logs of an onprem mailbox only user.

Resolving excluded objects...
[12.05.2022 10:21:59] 93 (5836) Building excluded objects set...
[12.05.2022 10:21:59] 93 (5836) Found 0 excluded objects
[12.05.2022 10:21:59] 93 (5836) Resolving objects...
[12.05.2022 10:21:59] 93 (5836) Resolving mailbox (ID: c18961ed-7ee0-4f85-af5a-d6f57xxxxxxxx:00000000-0000-0000-0000-000000000000)...
[12.05.2022 10:22:00] 112 (10996) Azure authorization token updated (client ID: 80104836-0f5b-42fb-a3bc-xxxxxxxx, resource: https://autodiscover-s.outlook.com/)
[12.05.2022 10:22:00] 93 (5836) Warning: Exchange account was not found (ID: c18961ed-7ee0-4f85-af5a-d6fxxxxxxxx

Mike Resseler
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Re: Case 05370016 Hybrid Exchange Issues

Post by Mike Resseler »

@PrecisionIT

I will review the case tomorrow and escalate in my weekly meeting with support if needed. In the meantime, please keep me updated about the progress you have with support.

PrecisionIT
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Posts: 6
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Joined: May 31, 2016 3:55 pm
Full Name: PrecisionIT
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Re: Case 05370016 Hybrid Exchange Issues

Post by PrecisionIT »

I followed the instructions here to confirm there is no link to any cloud mailboxes. The Get-User %username% | select-object Name,*recipient* has "PreviousRecipientTypeDetails" set to none. https://www.alitajran.com/permanently-c ... lbox-info/

Mike Resseler
Product Manager
Posts: 7471
Liked: 1076 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Case 05370016 Hybrid Exchange Issues

Post by Mike Resseler »

@PrecisionIT

The engineer should have contacted you again with new information. That should solve the issue hopefully. Let me knw if that works

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