Case #05543863 — No notifications

[astoinemicro]

Hi ,
Case #05543863 — No notifications
I am curently facing a problem when the job is terminated it doesn't send any notifications , even when i do the ' SENDING EMAIL TEST ' from the global settings . i 'am using Veeam for Office 365 V6 .
I used The exact configuration for SMTP that i am using on Veeam backup & replication .
I tried to restart the 3 services of veeam , restarted the VM but the problem remain the same .
Here are some screenshots
PLease can you help me .
https://ibb.co/sHgtvGp
https://ibb.co/1RNskp5
https://ibb.co/B3vtxc5
https://ibb.co/GtjWn0Y
https://ibb.co/FDxYv5S

[Mildur]

Hi Morad

Thanks for the case number.
I see, that you just uploaded debug logs today. So please give our support some time to let them analyze the logs.

Thanks
Fabian

[astoinemicro]

Hello , i want to update the case about notifications , when i use local exchange the test notification works , but when i launch a job , no report is sent to my email .
I think there's a problem with reports .

[Mildur]

Hi

Thanks. I see that you have updated the case directly.
That's good, because we from support cannot updates case notes.

Reading that only Exchange Online is affected, it could have todo something with disabled Basic Auth.
You should check, if Microsoft has already disabled Basic Auth for your Tenant, if yes, then you have to enable it again for SMTP connections.

Thanks
Fabian

[Mildur]

I deleted your second topic. You don't have to create a second topic for this issue.
This is already handled in this case by our support.

[astoinemicro]

Ah shouldn't i close all those topics and create new one with the issue ?

[Mildur]

No, you should keep working with support and we can use this topic in the forum to discuss the case if you have a question for us, the product management

[flavio.santos]

Guys, I believe I am facing the same problem, but with some differences. Maybe it can help you.

I have 4 customers on the same VBO server, and I receive the e-mail notification only for one customer. I set up the notification to my e-mail, and I receive it only for one organization.

I noticed that for the other 3 organizations, in the job execution history, there is no "Email notification sent" in the records, while in the one I receive it has.

I checked and there is no option to enable/disable the notification in the job level.

History of email not working: https://ibb.co/C1NxTpV

History of email working: https://ibb.co/TbpMKtW

Is there anything that I am missing?

Case #05564390

Thanks!

[Mildur]

Hi Flavio

Thanks for the case number.
I see, that the engineer is already testing some steps with you.
I'll keep an eye on both cases from our site (Product Management).

@flavio.santos
@astoinemicro
If you are using Exchange Online as the SMTP Server, please make sure that the user you use for the authentification is able to use SMTP Auth:
https://docs.microsoft.com/en-us/exchan ... -mailboxes

Thanks
Fabian