Community Edition v3 - Failed to add database for Explore SharePoint Backups

[breakplease]

Hi mates

Just upgrade Office365 Community Edition for o365 to v3. Now when we try to "Explore latest SharePoint state" the Veeam Explorer for SharePoint opens, but displays only the error "Failed to add Veeam Backup for Microsoft Office365 database."

Every component is up to date.
We already tried to create a complete new task, but same problem occurs.

Does anybody have a tip for that issue?

Thanks
Juerg

[Polina]

Hi Juerg and welcome to the Community!

Just to ensure that we're on the same page here:
- You did the upgrade from version 2? (not a v3 Beta version)
- Did you upgrade the repository and the backup job as well?

[breakplease]

Hi Polina

Thank you!
- Yes thats right, from v2 to v3.
- The repository is upgraded

I also tried to delete and recreate a new repository. Same thing with the job. But still same problem: "Failed to add Veeam Backup for Microsoft Office365 database."

Do you have maybe an idea?

Thanks Juerg

[Mike Resseler]

Juerg,

Please create a support ticket. I can't think of an issue that caused this and I am not aware of this kind of issue in our support engine after v3. Please post the case ID here and the outcome with support after investigation of our engineers
Thanks
Mike

[breakplease]

Hi Mike

we use community edition. So I think there is no way for a support ticket, right?

Cheers
Juerg

[Mike Resseler]

Hi Juerg,

Yes there is. You can always create a support ticket, even with our community editions. The difference between a paid support contract and the community edition is that we deliver the support on a "best effort" basis so it can take a bit longer before you get contacted. But we will get into contact with you

[KrisHaynes]

Hi Juerg,

I was having the exact same issue, everything was working absolutely fine, I followed the upgrade path smoothly through and only when I came to restore did I get the messages you highlighted.

It turns out after a bit of digging, the upgrade doesn't seem to account for the Explorers and so the error you see is related to a mismatch of versions.

If you install the latest version over the top, config will be retained and Explorers will be re-installed/upgraded so that they work.

Hope it helps.

Kris

[Mike Resseler]

Hi Kris,
Welcome to the forums and thanks for helping us with your solution! We appreciate it a lot!
Cheers
Mike