Confusion about snapshot retention

[FrancWest]

Hi,

I'm not sure if it's related to the configured snapshot retention (180 days) on the repository, or that I'm missing something but I just noticed that the backup of OneDrive for Business doesn't contain all files and folders that are present in the users OneDrive. Many files and folders are missing inside the backup even recent ones. Is this related to snapshot retention, or is it another issue that needs to be investigated by support?

[Polina]

Hi Franc,

It's better to investigate this issue with support. Please open a case and share its ID here.

Thanks!

[FrancWest]

Hi Polina,

already did. Case number is # 07514638

Franc.