Error: Item change synchronization failed

beber · Post by **beber** » Oct 19, 2016 8:47 am this post

Hello,

I use for test the veeam office 365 on a 2008 r2.

I have a lot of error in my log file.

19/10/2016 10:29:45   17 (3068) Error: Async batch export failed with timeout
19/10/2016 10:29:45   17 (3068) Stack:
19/10/2016 10:29:45   17 (3068)    à Veeam.Ews.ExServicesExtension.WaitRequests(WaitHandle[] asyncs, CancellationToken cancel, TimeSpan timeout)
   à Veeam.Ews.ExServicesExtension.BatchExport(ExServices ews, IEnumerable`1 ids, Int32 splitCount, TimeSpan timeout, CancellationToken cancel)
   à Veeam.Archiver.Source.SyncPage.ProcessData(IFolderRepository repository, IReadOnlyList`1 page)
   à Veeam.Archiver.Source.SyncPage.SaveChanges(IFolderRepository repository)
   à Veeam.Archiver.Source.ItemProcessor.ProcessFolder(Byte[] id, ExFolder folder, Byte[] currentState)
   à Veeam.Archiver.Source.ItemProcessor.<>c__DisplayClass5_0.<Process>b__0()
   à Veeam.Archiver.Source.FolderRetry.<>c__DisplayClass9_0`1.<Process>b__0()
   à Veeam.Archiver.Source.FolderRetry.Process(Action action)
19/10/2016 10:29:45   17 (3068) Warning: Exchange Web Services request failed
19/10/2016 10:29:45   17 (3068) Retry count: 4
19/10/2016 10:31:50   18 (2344) Error: Item change synchronization failed
19/10/2016 10:31:50   18 (2344) Stack:
19/10/2016 10:31:50   18 (2344)    à Veeam.Ews.ExItemSyncer.GetChanges(String folderId, String syncState, Int32 maxItems, IReadOnlyDictionary`2 requestProps)
   à Veeam.Archiver.Source.SyncPage.GetChanges(String folderId, Byte[] cookieIn, Byte[]& cookieOut)
   à Veeam.Archiver.Source.ItemProcessor.ProcessFolder(Byte[] id, ExFolder folder, Byte[] currentState)
   à Veeam.Archiver.Source.ItemProcessor.<>c__DisplayClass5_0.<Process>b__0()
   à Veeam.Archiver.Source.FolderRetry.<>c__DisplayClass9_0`1.<Process>b__0()
   à Veeam.Archiver.Source.FolderRetry.Process(Action action)
19/10/2016 10:31:50   18 (2344) Error: Le délai d'attente de l'opération a expiré.
19/10/2016 10:31:50   18 (2344) Stack:
19/10/2016 10:31:50   18 (2344)    à System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   à System.Net.HttpWebRequest.GetRequestStream()
   à System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   à EWServices.ExchangeServiceBinding.SyncFolderItems(SyncFolderItemsType SyncFolderItems1)
   à Veeam.Ews.ExItemSyncer.GetChanges(String folderId, String syncState, Int32 maxItems, IReadOnlyDictionary`2 requestProps)
19/10/2016 10:31:50   18 (2344) Warning: Exchange Web Services request failed
19/10/2016 10:31:50   18 (2344) Retry count: 4
19/10/2016 10:31:55   17 (3068) Error: Item change synchronization failed
19/10/2016 10:31:55   17 (3068) Stack:
19/10/2016 10:31:55   17 (3068)    à Veeam.Ews.ExItemSyncer.GetChanges(String folderId, String syncState, Int32 maxItems, IReadOnlyDictionary`2 requestProps)
   à Veeam.Archiver.Source.SyncPage.GetChanges(String folderId, Byte[] cookieIn, Byte[]& cookieOut)
   à Veeam.Archiver.Source.ItemProcessor.ProcessFolder(Byte[] id, ExFolder folder, Byte[] currentState)
   à Veeam.Archiver.Source.ItemProcessor.<>c__DisplayClass5_0.<Process>b__0()
   à Veeam.Archiver.Source.FolderRetry.<>c__DisplayClass9_0`1.<Process>b__0()
   à Veeam.Archiver.Source.FolderRetry.Process(Action action)
19/10/2016 10:31:55   17 (3068) Error: Le délai d'attente de l'opération a expiré.
19/10/2016 10:31:55   17 (3068) Stack:
19/10/2016 10:31:55   17 (3068)    à System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   à System.Net.HttpWebRequest.GetRequestStream()
   à System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   à EWServices.ExchangeServiceBinding.SyncFolderItems(SyncFolderItemsType SyncFolderItems1)
   à Veeam.Ews.ExItemSyncer.GetChanges(String folderId, String syncState, Int32 maxItems, IReadOnlyDictionary`2 requestProps)
19/10/2016 10:31:55   17 (3068) Warning: Exchange Web Services request failed
19/10/2016 10:31:55   17 (3068) Retry count: 5
19/10/2016 10:34:00   18 (2344) Error: Item change synchronization failed
19/10/2016 10:34:00   18 (2344) Stack:
19/10/2016 10:34:00   18 (2344)    à Veeam.Ews.ExItemSyncer.GetChanges(String folderId, String syncState, Int32 maxItems, IReadOnlyDictionary`2 requestProps)
   à Veeam.Archiver.Source.SyncPage.GetChanges(String folderId, Byte[] cookieIn, Byte[]& cookieOut)
   à Veeam.Archiver.Source.ItemProcessor.ProcessFolder(Byte[] id, ExFolder folder, Byte[] currentState)
   à Veeam.Archiver.Source.ItemProcessor.<>c__DisplayClass5_0.<Process>b__0()
   à Veeam.Archiver.Source.FolderRetry.<>c__DisplayClass9_0`1.<Process>b__0()
   à Veeam.Archiver.Source.FolderRetry.Process(Action action)
19/10/2016 10:34:00   18 (2344) Error: Le délai d'attente de l'opération a expiré.
19/10/2016 10:34:00   18 (2344) Stack:
19/10/2016 10:34:00   18 (2344)    à System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   à System.Net.HttpWebRequest.GetRequestStream()
   à System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   à EWServices.ExchangeServiceBinding.SyncFolderItems(SyncFolderItemsType SyncFolderItems1)
   à Veeam.Ews.ExItemSyncer.GetChanges(String folderId, String syncState, Int32 maxItems, IReadOnlyDictionary`2 requestProps)
19/10/2016 10:34:00   18 (2344) Warning: Exchange Web Services request failed
19/10/2016 10:34:00   18 (2344) Retry count: 5
19/10/2016 10:34:05   17 (3068) Error: Item change synchronization failed
19/10/2016 10:34:05   17 (3068) Stack:
19/10/2016 10:34:05   17 (3068)    à Veeam.Ews.ExItemSyncer.GetChanges(String folderId, String syncState, Int32 maxItems, IReadOnlyDictionary`2 requestProps)
   à Veeam.Archiver.Source.SyncPage.GetChanges(String folderId, Byte[] cookieIn, Byte[]& cookieOut)
   à Veeam.Archiver.Source.ItemProcessor.ProcessFolder(Byte[] id, ExFolder folder, Byte[] currentState)
   à Veeam.Archiver.Source.ItemProcessor.<>c__DisplayClass5_0.<Process>b__0()
   à Veeam.Archiver.Source.FolderRetry.<>c__DisplayClass9_0`1.<Process>b__0()
   à Veeam.Archiver.Source.FolderRetry.Process(Action action)
19/10/2016 10:34:05   17 (3068) Error: Le délai d'attente de l'opération a expiré.
19/10/2016 10:34:05   17 (3068) Stack:
19/10/2016 10:34:05   17 (3068)    à System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   à System.Net.HttpWebRequest.GetRequestStream()
   à System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   à EWServices.ExchangeServiceBinding.SyncFolderItems(SyncFolderItemsType SyncFolderItems1)
   à Veeam.Ews.ExItemSyncer.GetChanges(String folderId, String syncState, Int32 maxItems, IReadOnlyDictionary`2 requestProps)
19/10/2016 10:34:05   17 (3068) No more retries left
19/10/2016 10:34:05   17 (3068) Error: Item change synchronization failed
19/10/2016 10:34:05   17 (3068) Stack:
19/10/2016 10:34:05   17 (3068)    à Veeam.Ews.ExItemSyncer.GetChanges(String folderId, String syncState, Int32 maxItems, IReadOnlyDictionary`2 requestProps)
   à Veeam.Archiver.Source.SyncPage.GetChanges(String folderId, Byte[] cookieIn, Byte[]& cookieOut)
   à Veeam.Archiver.Source.ItemProcessor.ProcessFolder(Byte[] id, ExFolder folder, Byte[] currentState)
   à Veeam.Archiver.Source.ItemProcessor.<>c__DisplayClass5_0.<Process>b__0()
   à Veeam.Archiver.Source.FolderRetry.<>c__DisplayClass9_0`1.<Process>b__0()
   à Veeam.Archiver.Source.FolderRetry.Process(Action action)
   à Veeam.Archiver.Source.FolderRetry.Process[T](Func`1 func)
   à Veeam.Archiver.Source.ItemProcessor.Process(ExFolder folder)
   à Veeam.Archiver.Source.FolderProcessor.DoWork(CancellationToken cancel)
   à Veeam.Archiver.Source.WorkAction.WorkWrap(CancellationToken cancel)
19/10/2016 10:34:05   17 (3068) Error: Le délai d'attente de l'opération a expiré.
19/10/2016 10:34:05   17 (3068) Stack:
19/10/2016 10:34:05   17 (3068)    à System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   à System.Net.HttpWebRequest.GetRequestStream()
   à System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   à EWServices.ExchangeServiceBinding.SyncFolderItems(SyncFolderItemsType SyncFolderItems1)
   à Veeam.Ews.ExItemSyncer.GetChanges(String folderId, String syncState, Int32 maxItems, IReadOnlyDictionary`2 requestProps)
19/10/2016 10:34:05   18 (2344) Job processing failed
19/10/2016 10:34:05   18 (2344) Job User actifs failed, remaining retry count: 7
19/10/2016 10:34:05   18 (2344)   Delaying next try to 19/10/2016 10:44:05 (UTC: 19/10/2016 08:44:05)...

Do you want other data ?

Thanks

Post by **Kostya** » Oct 19, 2016 3:02 pm this post

Hi beber, please check my PM. I've sent you a link to the experimental private fix.

beber · Post by **beber** » Oct 20, 2016 8:57 am this post

i reply to you pm

Post by **Kostya** » Nov 02, 2016 10:05 pm this post

We have a new version, the release candidate, that handles this case better. You can find all the information in this thread.

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