Export to PST problem

[SKratzTS]

Case # 02274953

Backups are configured to back up two different O365 organizations. These are standalone O365 configurations, no AD interaction at all. Backups of all mailboxes have been successful. Trying to export to ANY mailbox to a PST file (for legal reasons) yields the following error:

Problem signature:
Problem Event Name: BEX64
Application Name: Veeam.Exchange.Explorer.exe
Application Version: 9.5.0.950
Application Timestamp: 58ee60bf
Fault Module Name: StackHash_c6d7
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_DF_FROM_ntdll+0x0000000000090C6A
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: c6d7
Additional Information 2: c6d7177f18e00ff82ab902718d1239fd
Additional Information 3: d987
Additional Information 4: d987967ef47cf7b2214177908b8fe4a4


Server is 2012r2, all up-to-date. Outlook 2016/64-bit is installed. Configured with a basic profile, and activated.

Ideas?

[Mike Resseler]

Steve,

From what I see above, it looks like a crash of the explorer. Is that correct? Please keep working with support and let us know the outcome. I'm afraid this is the first time I hear about this and can't think of a potential solution. Our engineers will need to go through the logs to find out more

Thanks
Mike

[SKratzTS]

Support's escalation team just confirmed Outlook 2016 and Veeam Explorer have some sort of an issue working together right now... Temp fix, Office 2013, 64-bit (digging up old ISOs...)

[Mike Resseler]

Steve,
Thanks for the follow-up.

I hope this gets fixed rather soon

Mike