Failed to get folder properties Primary SMTP Must Be Spec..

[rm4g00]

04/03/2017 17:21:12 :: Processing mailbox ** failed with error: Failed to get folder properties. The primary SMTP address must be specified when referencing a mailbox.

Really annoying me now... full uninstall re-install of latest version- same issue with a normal mailbox, only one mailbox reporting this issue affecting the job for all other mailboxes.

Veeam 0365 version = 1.0.0.912

Anyone have a clue?

Thanks

[Kostya]

Hi, could you please open a support case, so dev team can review product logs.

[Mike Resseler]

Yes, as Kostya says, please open a support case. Post the case ID here and the follow up after that!

Many thanks
Mike

[Mike Resseler]

Also can you verify yourself (or your O365 admin) if that specific mailbox is indeed referenced with the primary SMTP address. I remember from certain cloud gateway solutions that this could be a problem if you are referencing an email address which isn't the primary but an alias.

[rm4g00]

Hi,

I've opened a ticket- my account used with Veeam 365 is a global admin- and to confirm it's primary address is not an alias.

Thanks

[Mike Resseler]

Thanks, could you also post the support case ID (and the result of the support call after that) here? It makes it easier for us to follow and the result can help the community!

Would be appreciated a lot

Thanks
Mike

[Mike Resseler]

Thanks, could you also post the support case ID (and the result of the support call after that) here? It makes it easier for us to follow and the result can help the community!

Would be appreciated a lot

Thanks
Mike