Feature Request | Toggle for eDiscovery Options in Restore Portal

[Niclas]

Hello,

currently for the Restore Portal, the eDiscovery options are enabled by default as the Restore Portal retrieves the latest state of the items with the eDiscovery history search, compared to the Exchange Explorer that offers the possibility to customize the entries without the historical search included.

This was also confirmed in Case # 08107896.

I would like to submit a Feature Request, so you can also enable/disable the eDiscovery Options in the Self Service Restore Portal.
The options are called "Show all versions" and "Show deleted items".

At the moment they are enabled by default and this creates some confusion for our customers, who use the Restore Portal.
For example the customer wants to restore the inbox of a user from a specific date & time. (All mails which were in the inbox at time of the backup)
So the customer doesn't really know which mails are missing exactly and therefore just selects all mails in the inbox and restores them.
But because the option "Show deleted items" is enabled by default, the Restore Portal also shows mails which have already been removed at the time of the selected restore point.

Therefore if the customer selects all items in the inbox and restores them, the user now has all deleted mails in the inbox, which is not desired.
He only wants all the mails, which were in the inbox at the time of the backup.

In the Veeam Explorer I can just uncheck the Option "Show deleted items" and that gets me to the desired result.
At the momen this means the customer cannot do the restore himself, because in our multi-tenant environment the customers don't have access to the backupserver, only to the Restore Portal.

Could this be included in a future release?

Kind Regards
Niclas

[Polina]

Hi Niclas,

Thanks for the request. Would you add such options for end-users using the portal, or do you expect them to be defined for end-users by a provider?
Based on my experience, end users typically prefer to avoid extra configurations requiring them to determine necessity. For many, even the term Exchange does not resonate with mailbox and email concepts. But of course, I might be wrong.

Thanks!

[Niclas]

Hello Polina,

for my use case I would prefer to just have a "global" option in the settings of the backupserver regarding the restore portal.
Meaning I (as a service provider) can enable or disable these eDiscovery settings for our whole restore portal, no matter who logs in there.

From my experience the end-users, who use the restore portal, would prefer to see the restore points without the eDiscovery options enabled.
Because without these settings the restore point looks exactly like the Inbox (for example) from the time of the backup, which is easier for the end-user.
At least that is what they told me.
For them the current way is confusing, because they see mails, which have already been deleted or moved to another folder.

In my case I would then completely disable these options for the restore portal.
If the end-users really need something with these eDiscovery options enabled, I can still do the restore for them via the Veeam Explorers.

That would be my ideal scenario.

Kind Regards

[Polina]

Noted and thanks a lot for these details!

[AlexL]

When I use the Veeam Explorer for Exchange by default (latest restore point) you do NOT see items deleted by the user.
If you do a point in time restore with VEfE you get the option: "show items that have been deleted by user", which is disabled by default.

However, when my customer uses the Restore Portal these deleted items are always shown, I cannot find an option to hide these.

How do we do this? This way the Restore Portal is not really usable for an entire folder like Inbox which would likely have many deletions if take a restore point from lets say 6 months ago.

[Polina]

Hi Alex,

I moved your post to the existing thread on a similar topic.

Restore Portal always shows deleted items by default, and today this cannot be customized.

Thanks!