Invalid Exchange Server version

[chtn]

If you are reading this thread and looking for the solution, just open a ticket already! Within 10 minutes of my opening a ticket, I had a response with the solution (including the link to the DLL file). Took me 3 minutes to implement, then less than 5 minutes for a successful backup to run. Total time from "I need help" to "fix implemented, tested, and confirmed" was 18 minutes! It has now ran successfully 5x in a row after consistent failures/warnings over the 24 hours before the fix was applied.

Kudos to Veeam for fast turnaround on these support requests!

[Misterb]

Well... same thing here. Case #02297435. Thanks for the follow up!

[poombah]

CaseID# 02297647- Same issue.

[Drakko]

Hello,

I've got this problem with 1 mailbox since yesterday. No issue before.

case : #02297767

Regards

[cdlane]

Ditto: -

#02297796

[cdlane]

3 minute turnaround! I'll wear the Yellow jersey until somebody can beat that!

All working correctly.

[greg.haberek]

I'm experiencing the same problem. I'm up to 29 of 78 mailboxes failing now. Opened a support case this morning: #02298258

[cmor1701d]

Case # 02298194 but no yellow jersey for me. Took ~20 minutes for the reply from Veeam with the link for the DLL. Fix then took ~3 minutes. Mailboxes now backing up again.

THANK YOU ALL.

[LukeG]

We are having the same issue.

[nicolasross]

I also have this issue. I cannot open up a case, it says my support ID can't open cases...

[edp.golden]

Support Case # 02299004

Within 30 minutes Veeam Support sent me an email with the Fix

Issue SOLVED

Thank you Veeam Support

[HerbieMartin]

Support case ID: 02299233

I've had this problem for a few days now. Today, 16 mailboxes failed to backup, 93 were successful.

I found this message on Microsoft's site. Is this relevant?

https://support.microsoft.com/en-us/hel ... valid-sort

[MPlesnerJ]

Funny note, Veeam backup for Office 365 version 1.0 get the error. My 1.5 beta, don't get the error.

[pmansfield]

I'm getting this too. 391 mailboxes - 33 issues.

[nielsengelen]

We have an updated DLL which resolves the issue, please contact support. Microsoft modified the Exchange version on their side hence this issue.

[jlemb]

We have an updated DLL which resolves the issue, please contact support. Microsoft modified the Exchange version on their side hence this issue.

We are running this on a Eval license to evaluate the product, will we be able to get that DLL from support without paying for support? (Hard to eval a product that stops working )

[nielsengelen]

Yes, trial gets best effort support

[msolari]

Hi everybody, look at here:

http://original-network.com/veeam-backu ... r-version/

I've solved!!!!

Let me know if it works....

Thanks

[peeky1323]

I logged a case on Friday (02299360) and I still waiting for a fix. We have 2 customer on trial and they are both failing, and 2 customers wiht paid version who luckily are not failing but I'm sure they will very soon. They are not impressed with the trial so far!

[Mike Resseler]

Hey Matt,

Can you recheck your inbox or maybe spam folders? I just looked into your case and you received an answer with the fix on Friday

Thanks
Mike

[peeky1323]

Hi,

It was caught by our gateway anti virus due to it thinking it contains virus-scan07-heur2-exploit-in.archive.

I will speak to veeam support if they can put it in the FTP folder I uploaded the logs to as I cannot release emails that are caught as viruses.

Thanks,

Matt

[Mike Resseler]

OK.

Thanks for letting us know

I'm sure support will be able to deliver it otherwise.

Thanks
Mike

[chi-ltd]

is this still an issue?

[Mike Resseler]

Yes, some MSFT O365 servers are still not updated.

But we do have a fix: https://www.veeam.com/kb2331

[Recept]

That fix worked for me, thanks!

[highintensity]

This is suddenly happening to me. Has anyone found a solution?

[Dima P.]

Hello Brett,

Have you tried the solution described in the KB article? Thanks.

P.S. Just noticed that KB link keeps redirecting to default search page. Notified support team.