JetError -1085, JET_errTempPathInUse

[leo.white]

I am getting errors on one of my backup jobs. I am getting this for about 40 mailboxes out of 60 in a job. I restarted the server. Re-selected the mailboxes and still get this error. Anyone seen this before?

3/21/2017 9:31:13 PM :: Processing mailbox leo.white@heicocg.com failed with error: JetError -1085, JET_errTempPathInUse, Temp path already used by another database instance

This job has been running fine for about a month. The other 3 jobs i have setup backing up another 100ish mailboxes are also doing fine at this moment.

[Mike Resseler]

Leo,

Please log a support call. I believe I have seen this before and our support was able to solve it. Please post the support case ID here and the follow-up with support after that to help others

Thanks
Mike

[leo.white]

Here is the support case. I will report back the findings.
Case # 02107204


Thanks

[leo.white]

Good news. This is a known bug. They have a workaround. Create a case and they will send you a DLL to swap out. So this will probably be in the next patch.

[Mike Resseler]

Thanks Leo for coming back with the response. I hope it is solved now for you?

[leo.white]

Yes it did. The backup's are completing without error now.

[friopel]

Greetings,

I've been having issues with VBO for a few weeks. A lot of the mailboxes are failing during the backup, with the following error :

2017-06-12 11:14:31 PM :: Processing mailbox xxxxxxxxxx failed with error: JetError -1085, JET_errTempPathInUse, Temp path already used by another database instance

When I reboot the server, it often works fine for a day, but the next day it fails again. Note that not all the mailboxes fail, and that, from one day to the next, it's not necessarily the same mailboxes that fail.

I opened a case with the support, but all they told me was that I should reboot the Exchange server, which is impossible since it's Office365. They then asked me to check with Microsoft. However, I'm not sure it's an issue on their end. Mostly because I doubt our Office 365 instance is that different than others. Also, it was an error that was supposed to be fixed with Update 1 (which I am running).

So I'm putting this out there, to see if anyone had the same issue.

Thanks, guys!

[Mike Resseler]

Hi Franc,

Can you please escalate this one? Obviously something went wrong with the flow and you have not been dispatched to the right engineer (something to solve but first thing first, getting your issue fixed)

Please let me know the support case # so I can track and if there are issues with the escalation, let me know

Thanks
Mike

[friopel]

Hi, Mike,

Thanks for your help. I've escalated the issue.

Case 02169094

Thank you!

Franc

[Mike Resseler]

Good, keep me informed if you would

Thanks
Mike

[friopel]

Ok, so after speaking with Tyler, last week, he applied a hotfix, which consisted of a new version of a dll (which, for the life of me, I can't remember the name, right now). Since then, the job has been running successfully everytime.

Thank you Mike, and thanks to Tyler, you've all been big help!

[Mike Resseler]

Franc,

Happy to hear that everything worked well! And yes, our support VP's work very hard to make sure we have a support team where we can be proud off! Sometimes things go wrong but in that case we try to solve it as quickly as possible. So my apologies for this

Cheers
Mike

[paulposition]

Hi all
I've got this problem
Processing mailbox xxx@xxx failed with error: JetError -1085, JET_errTempPathInUse, Temp path already used by another database instance :: 0:00:16
my version is the latest 3.0.0.422
I've read about a workaround but I don't find where to download it
thanks
rgds

Paolo

[Polina]

Hi Paolo,

All the hotfixes are provided via support. Please create a support call.

[rosch]

Backup of 9 accounts worked perfectly for several months now, thanks for the great software!
However, since a few days we are experiencing severe problems with O365 Backups.
Scheduled backups (at 3:00) fail with the following errors

JetError -1085, JET_errTempPathInUse, Temp path already used by another database instance

If we run the SAME job manually, it sometimes works, but fails at other times with the error above.
We use the latest version 4.0.0.1553 on a powerful Windows10 workstation.
Repository is on a USB-drive directly connected to the workstation.
The internet speed is app. 100/10

regards
Robert
Case #03978345

[nielsengelen]

Hi Robert, best would be to let support handle this however we generally don't recommend using USB drives as a target since USB timeouts may occur and have an impact on the database (which could be what you are seeing now).

[JRRW]

I fixed this in one case by running an eseutl repair - but then ran into it on multiple DBs in a 2tb job.

Ended up blowing away the entire job and restarting, as it hadn't even finished the first Full at that point.

Best of luck - personally I'm not too impressed with the use of Jet databases and VBO - too many errors and corruption I've dealt with in the last month.

[toreml]

Hi.

We have Veeam for Office 365 - v. 4.0.0.1345.

On two of our backups we get the following errors:

JetError - 1085 - Jet_errTempPathInUse, Temp path already used by another database instance
and
Unable to access repository - JetError -1019, JET_errPageNotInitialized, Blank database page

Any idea on what to do here?


Regards
Tore ML

[Polina]

Hi Tore,

Please open a support case to get the latest hotfixes for version 4 and provide logs to support engineers for investigation.

Thanks!

[toreml]

I'll register a case as soon as I get registered at Veeam with the rights to create support cases for my company (I've just started here)

[Polina]

Once you get the case ID, please post in here for the followup

[toreml]

Case #04007774

[Polina]

Tore,

Thanks for providing your case ID.
Also please note, I merged your posts to a similar topic.

[toreml]

Both of our databases was corrupted - and the repair didn't fix it, so we have to scratch the databases and start on with new once.

[Polina]

Where they hosted on a local drive?