mailbox contacts folder is empty

[dirkdigs]

when i browse the latest backup using Veeam explorer for Exchange all the users have empty "contacts" folders.
Is there a setting or a filter somewhere that could be on? Why would the contacts folder be empty for al the users when browsing the backup . ?
Any ideas?

[Mike Resseler]

@dirkdigs

What is your retention type? It is probably item-level?

[dirkdigs]

snapshot.

[Mike Resseler]

If it is snapshot, then there is an issue. You can exclude contacts (and calender) from the retention but not from the backup itself, so please create a support log so it can be investigated.

Post the support case ID here and the outcome after investigation of our engineers

Thanks
Mike