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piacas
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new install on Win11 fails

Post by piacas »

Fresh Win11 Install and trying to install O365 backup v7.0.0.3007. Step 1 of 5 starts and errors with "There was a problem starting c:\windows\installer\MSI83D6.tmp. MSI83D6.tmp is not a vaild Win32 application."
re-downloaded ISO image, same errror.
Any ideas?
nielsengelen
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Re: new install on Win11 fails

Post by nielsengelen »

Hi,

Can you verify that you are actually using a supported Win 11 version (as described in our user guide)?

This error usually means that you are running an unsupported version for what you are trying to install.
Personal blog: https://foonet.be
GitHub: https://github.com/nielsengelen
piacas
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Re: new install on Win11 fails

Post by piacas »

Win11 Pro version 22H2
piacas
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Re: new install on Win11 fails

Post by piacas »

Anyone have any suggestions?
nielsengelen
Product Manager
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Re: new install on Win11 fails

Post by nielsengelen »

This version should be supported. I suggest to open a support case for more insight from the logs. Please share the case ID for future reference. Thanks!
Personal blog: https://foonet.be
GitHub: https://github.com/nielsengelen
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