Maintain control of your Microsoft 365 data
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SkuddaD
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Office 365 backup issue

Post by SkuddaD »

I have a user that for some reason veeam says they could not find their mailbox. one drive or personal site? I know they have it cause I talk to them. when my jobs finish it will say Exchange account was not found, OneDrive was not found, Personal Site was not found with a long ID string after. what could I do to fix this?
Polina
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Re: Office 365 backup issue

Post by Polina »

Hi Michael and welcome to Veeam forums!

Can you confirm that the user is properly licensed in M365 and their mailbox, OneDrive, and personal site are accessible in M365?
SkuddaD
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Re: Office 365 backup issue

Post by SkuddaD »

Yes, I have checked the admin center and they have an E3 license and are using Onedrive. The personal site I don't really care about as much as the mailbox and OneDrive.
Polina
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Re: Office 365 backup issue

Post by Polina »

There's one more thing to check: if this user has an active SharePoint Online plan. VB365 requires it to back up SharePoint and OneDrive users' data.
SkuddaD
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Re: Office 365 backup issue

Post by SkuddaD »

They have an E3 License if that helps.
SkuddaD
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Re: Office 365 backup issue

Post by SkuddaD »

Processing mailbox Ryan Last Name completed with warning: Exchange account was not found (ID: 41efaafa-e73e-41a7-93f6-321c88420b35)
Polina
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Re: Office 365 backup issue

Post by Polina »

Hi Michael,

In the M365 Admin Center, go to the Active Users tab, click on Ryan's account and navigate to the 'Licenses and apps' tab; expand the 'Apps' section and make sure that Exchange Online and SharePoint Online plans are enabled for this user:

Image
SkuddaD
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Re: Office 365 backup issue

Post by SkuddaD »

Everything in the apps section is checked.
Polina
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Re: Office 365 backup issue

Post by Polina » 1 person likes this post

In such a case, I'd suggest opening a support case and troubleshooting the issue with our engineers. Please also post your case ID here for the follow-up.

Thanks!
praveen.sharma
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Re: Office 365 backup issue

Post by praveen.sharma »

Hi Team , I am also getting almost the same error when I am trying to take backup of only "archive mailbox" the error is coming "Exchange account was not found" So can you please share the solution or ticket id so that I can get the solution .
SkuddaD
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Re: Office 365 backup issue

Post by SkuddaD » 1 person likes this post

Praveen.sharma, one way that started to help me was to take those not backing up and create a separate job for them and let them run. Mine ran so there was backup data for them. After the job or jobs have been completed you can put them back in the original job and let them run. If they still don't leave them in the separate job. My issue that was my fix was for some reason the user that was not backing up was using an account that had no license but was an alias. After fixing that and double checking that it didn't change I was good to go.
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