Office 365 shared mailbox licensing

[mollie]

Hello,

the website states that all shared mailboxes are free to backup if they don't require a license in O365.
Our reseller / MSP insisted that your shared mailbox count can't be higher than 50% of your active user count,
otherwise you need to license them.
He used this as an argument to push us to another product.

Could you clarify if this is really the case?

Thanks

[Mike Resseler]

Hi @mollie

First: Welcome to our forums!

No, this is not the case actually. Shared mailboxes do not require a license in VB365, not even in those conditions. So I am afraid you received wrong information

Cheers
Mike

[mollie]

Hi Mike,

thanks for the confirmation, unfortunately stuff like this keeps happening.

Have a great weekend