Re-Install/Repair Procedure

[VBOUser_365]

Hi,

Can anyone point me to the procedure to re-install VBO 365 preserving all settings? I have a situation where the VBO explorers are out of date compared to the main program but when I try to run the individual installers they fail with a message saying 'an existing product is already installed please remove before trying to install'. I would like to uninstall the whole product (cos the repair option is greyed out) and re-install but I don't want to have to put all the organizations and backup repositories back in. Any advice on this would be gratefully appreciated.

Rick

[nielsengelen]

Hi Rick, please contact support to help you install the explorers and let us know the support case ID for future reference. This will be easier compared to the migration method.

[VBOUser_365]

Ok I contacted support and they gave me the info I needed, which was how to preserve the Organisation and repositories in case of a re-install. Simply copy the c:\programdata\veeam\backup365 folder somewhere safe then uninstall/re-install. In fact just a simple uninstall/re-install kept that folder where it was and retained all the setting when it opened back up so all good!

Thanks.