Repository upgrade failed: Access denied

[MyKey0815]

Today i update to VSO365 v3. That works fine.

Then a go to upgrade the repository on a local folder (C:\VeeamRepository). But that dont work. It come a message "Der Zugriff wurde verweigert" (Access denied). I have reboot the Windows 2012R2 Server - i log on as lokal Admin - i change the User of the service and restart - but nothing works.

What can I do?

[Mike Resseler]

Michael,

This seems very strange. Especially since it is on the local VBO server. Please create a support call and log the support case ID here. Afterwards, let us know the outcome of the investigation of the engineers

Thanks
Mike

[MyKey0815]

Case #03517824

[pkuikman]

Please let us know the outcome. The upgrade process of the repo is a bit of a "mysterie". What happens to a failed upgrade of a repo? Could you potentially lose data?

[Polina]

Peter,

First, no worries - there will be no data loss even if the repository upgrade fails. The main reason for the upgrade is to sync the underlying database scheme between product versions.

[MyKey0815]

today we change from the "Free Version" to "Commercial Version" - and i use an another Email for registring. So i create a new case

#03520587

[MyKey0815]

The solution is: Change the credentials of the Backup Proxy not to use Systemaccount. We have change to lokal admin and now it works

[Mike Resseler]

Michael,
Thanks for letting me know. I am, to be fair, a bit confused. I am glad it is working for you, but I will dive into the case to learn what exactly happened because, if I am not wrong, the proxy gets installed by running the systemaccount for the service.

[b.vanhaastrecht]

We have the exact same error, with upgrading from 4 to 5. Only on some reps.

[Polina]

Bastiaan,

Do you have a support case ID for this issue?

[b.vanhaastrecht]

Not yet, trying some things myself. If it wont work I will create an order.

[b.vanhaastrecht]

Cant fix it by myself, need support: #04529767

[Polina]

Support is coming to the rescue!

[b.vanhaastrecht]

Support has helped, they send me a private fix and that fixed the problem. I can upgrade my remaining reps. Thanks!

[Polina]

Good news, thanks for this update!

For all, who face a similar issue after upgrading to v5, please check out this KB https://www.veeam.com/kb4075