Restore Portal - No Restore Option when protecting mailboxes via groups

[infused]

Something interesting I've noticed as well, backing up email via groups does not show a restore option in the restore portal. Is this by design?

#Split from Azure Best Practices (MSP)

[infused]

Just on the last point, we are backing up users via security groups. The mail does not show in the restore portal. OneDrive/Sharepoint does. Shall I log a ticket?

[Mildur]

Hi Hayden

Yes please.
I run the same test in my environment. Added a Security Group to a new Backup Job and run the job.
The mail backed up with the new job is visible and can be restored:


Please provide the case number, so we can follow the case from our side.

Thanks
Fabian

[infused]

Thanks - will log tomorrow.

[infused]

So I suspect this has been fixed by this new patch. The issue has gone away and a huge amount of additional data was copied across. Can we get more information on this? Does this mean infact that mail was not being backed up properly?

[Mildur]

Hi Hayden

Most likely your installation was affected by the issue which was resolved in V6a CP1, but we can only be certain if support has the chance to analyze the logs. Have you opened a case? If yes, could you please let me know the case number please?

You can read more about the Patch V6a CP1 in our KB --> https://www.veeam.com/kb4347

Thanks
Fabian