Service "Veeam Archiver Proxy" have to bee restarted every 2..3 days to run backups properly

[mmeier]

Hi,

every 2..3 days hourly O365 backups (SharePoint + OneDrive for 74 accounts) are failing. After restarting "Veeam Archiver proxy" service, backups are running again for some time.
Version is up-to-date: 4b (Build 4.0.0.2549)
Backupserver (Win2016) seems to be properly configured and has 2 cpu's and 24GB RAM.
There is no additional load on the system when backups are failing.

Any ideas how to fix or where to look?
Thanks and Best Regards, Matthias

[nielsengelen]

The amount of cpu is a bit low, the minimum amount of cpu we advise is 4 per our system requirements. I would advise to add some more cpu power and see what happens. If this keeps happening, you should contact support and let us know the support case ID.

[Mike Resseler]

@mmeier

Please create immediately a support call. If my memory servers me right, we are having another case with this specific issue so I would like this investigated if it is the same problem. Is the memory getting full by any change?

[mmeier]

thank you for all replies,

@nielsengelen: the 2 CPUs are 2 x E5640 quad-core, so total of 8 cores. Should be sufficient, as long as there are no additional processes running. And that seems not to be the case.
@Mike Resseler: yes, I will open a call soon.