Some users not visible when creating a backup job

[okuschel]

Ticket ID: 04635209

HI everyone,
i know that during the pandemic support times may be slower, but maybe someone encountered this error before.

2 of the users are not visible when i create a new backup job, the rest is working fine. I checked the users in our MS tennant, but there seems to be nothing abnormal.

Anyone got a clue?

Cheers!

[Mike Resseler]

Oliver,

Did you created the users, and then jumped to VBO? Sometimes it takes time before they are "activated". If they already existed for a while, what type of users are they? Normal email users?

[okuschel]

Hi Mike,

no, our tennant is running for over 2 weeks now.
One is a normal user, the other one a global admin. The funny thing is, this seems to only affect version 5 of VBO, i tried several reinstalls and once accidentally installed version 4. There all users are visible and can be included in the backup.

[Mike Resseler]

That's weird. Keep working with support so they can identify what's wrong.

[Polina]

Oliver,

Just to be sure: they're not guest users, correct?

[sami.laihorinne]

Hi, I am seeing the same issue. Some users not visible in the select list. Old tenant, been around years, just trying out v5 now. Please share the solution if you find one.

[Polina]

Sami,

To share the solution, we need to understand the details and identify the root cause. Do you have a support case on this issue?

[sami.laihorinne]

No i have not opened a case, but i was able to resolve it myself. In my case the usertype attribute was missing from some users in azureAD. I set the attribute and now the user is visible.

HowTo:
list users users and UserType attribute:
get-azureAdUser |select UserPrincipalName, Usertype

if the UserType attribute is empty for a user not showing up in veeam, set it with:
Set-MsolUser -UserPrincipalName username@contoso.onmicrosoft.com -UserType Member

[Polina]

Thanks for getting back on this, Sami!
I'm sure your findings will come in handy for other users as well.