Upgrading Veeam for o365

[JamesMcG]

So I have an instance of Veeam for Office 365 running on version 3. When I try to upgrade it to 4 the installer runs fine, till desktop shortcut creation. I get an access denied error when the installer tries to create shortcuts in C:\Users\Public\Desktop. No choice but to cancel, which does NOT roll back the upgrade. Instead I'm left with a broken state, neither version seem to exist on the system at this point. I was able to restore from a VM backup in Veeam regular. Would be great if I was prompted to create shortcuts like almost all software installers...

Stupidity of this aside, any ideas on how I can get this upgrade done?

[nielsengelen]

Are you running the setup as an administrator?

[JamesMcG]

I'm logged in as an administrative user yes. However the upgrade was triggered from the Veeam console suggesting the upgrade. I don't know if it's executing as an admin or not, I'm not prompted etc.

[nielsengelen]

Normally you should be an admin then and it should be fine. Could you open a support case and let us know the ID for assistance?