VBO365 - Unable to update

[micoolpaul]

Hey,

Over on the community hub there’ve been multiple reports of certificate issues when trying to patch VBO365, even from a brand new Azure VM.

Anyone aware of certificate validation issues at the moment? Thought I’d cross post this to here for more eyes.

https://community.veeam.com/discussion- ... -3-33-2239

[micoolpaul]

Hi,

I've raised a support case (though it's only an NFR I'm using) as I've seen this in my lab too, using version 5.0.2.42 on Windows Server 2019.

Support case ID: Case #05303228

I've checked the Veeam.Archiver.Shell logs and got the below:

2/25/2022 12:20:14 PM 24 (1500) Verifying file C:\ProgramData\Veeam\VeeamUpdates\VBO365\5.0.3.1033\Veeam.Backup365_5.0.3.1033.msi signature...
2/25/2022 12:20:14 PM 24 (1500) Checking signature subject...
2/25/2022 12:20:14 PM 24 (1500) Signature is valid
2/25/2022 12:20:14 PM 24 (1500) Creating certificates chain...
2/25/2022 12:20:14 PM 24 (1500) Error: Certificate verification failed: Certificate is not valid.
2/25/2022 12:20:14 PM 24 (1500) Type: System.Exception
2/25/2022 12:20:14 PM 24 (1500) Stack:
2/25/2022 12:20:14 PM 24 (1500) at Veeam.Core.Verifiers.Assert(Boolean b, String message, Object[] args)
at Veeam.Archiver.Shell.Dialogs.UpgradeWizard.SignatureVerifier.Verify(String path)
at Veeam.Archiver.Shell.Dialogs.UpdateProductWizard.Pages.UpgradePageViewModel.InstallNewVersion()
2/25/2022 12:20:14 PM 24 (1500) Deleting file with invalid certificate...
2/25/2022 12:20:14 PM 24 (1500) File deleted

[micoolpaul]

Going to add more notes to the case but I've discovered the signing certificate expired on the 17th February for this MSI, so I'm assuming this is the culprit.

[Polina]

Hi,

I was not aware of this issue before, but it turns out that it's already known by our RnD and will be addressed with the next release/update.

Michael, you're right. The MSI installer certificate that was used for version 5d (5.0.3.1033) has expired on Feb 17th. Now, to upgrade to this version, please download directly from veeam.com.

My apologies for this inconvenience to all of you.

[micoolpaul]

Hi Polina,

Thanks for the swift response! To confirm this will be another patch for v5 and not the release of v6? Any timescales? (Age old question I know!)

[Polina]

v6 is just around the corner, but to meet the needs of those who are not ready for major upgrades, we'll either deliver a patch or an updated 5d build.

[micoolpaul]

Hi, to anyone else finding this, Veeam now have a KB tracking this: https://www.veeam.com/kb4281

[adelamora]

I get a 404 error on the KB.
https://www.veeam.com/kb4281

[micoolpaul]

Yep, link is certainly dead now. Searched for the KB in the KB search and no results.

In essence the link discussed that the certificate had expired and the latest v5 patch is signed with a new certificate so it’s fine.

[Mildur]

Or install VB365 V6.0 which will be mandatory soon to backup the Teams messages
V5 is already in the End of Fix phase.

Thanks
Fabian