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micoolpaul
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VBO365 - Unable to update

Post by micoolpaul »

Hey,

Over on the community hub there’ve been multiple reports of certificate issues when trying to patch VBO365, even from a brand new Azure VM.

Anyone aware of certificate validation issues at the moment? Thought I’d cross post this to here for more eyes.

https://community.veeam.com/discussion- ... -3-33-2239
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Michael Paul
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micoolpaul
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Re: VBO365 - Unable to update

Post by micoolpaul »

Hi,

I've raised a support case (though it's only an NFR I'm using) as I've seen this in my lab too, using version 5.0.2.42 on Windows Server 2019.

Support case ID: Case #05303228

I've checked the Veeam.Archiver.Shell logs and got the below:

2/25/2022 12:20:14 PM 24 (1500) Verifying file C:\ProgramData\Veeam\VeeamUpdates\VBO365\5.0.3.1033\Veeam.Backup365_5.0.3.1033.msi signature...
2/25/2022 12:20:14 PM 24 (1500) Checking signature subject...
2/25/2022 12:20:14 PM 24 (1500) Signature is valid
2/25/2022 12:20:14 PM 24 (1500) Creating certificates chain...
2/25/2022 12:20:14 PM 24 (1500) Error: Certificate verification failed: Certificate is not valid.
2/25/2022 12:20:14 PM 24 (1500) Type: System.Exception
2/25/2022 12:20:14 PM 24 (1500) Stack:
2/25/2022 12:20:14 PM 24 (1500) at Veeam.Core.Verifiers.Assert(Boolean b, String message, Object[] args)
at Veeam.Archiver.Shell.Dialogs.UpgradeWizard.SignatureVerifier.Verify(String path)
at Veeam.Archiver.Shell.Dialogs.UpdateProductWizard.Pages.UpgradePageViewModel.InstallNewVersion()
2/25/2022 12:20:14 PM 24 (1500) Deleting file with invalid certificate...
2/25/2022 12:20:14 PM 24 (1500) File deleted
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Michael Paul
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micoolpaul
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Re: VBO365 - Unable to update

Post by micoolpaul » 1 person likes this post

Going to add more notes to the case but I've discovered the signing certificate expired on the 17th February for this MSI, so I'm assuming this is the culprit.
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Michael Paul
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Polina
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Re: VBO365 - Unable to update

Post by Polina » 1 person likes this post

Hi,

I was not aware of this issue before, but it turns out that it's already known by our RnD and will be addressed with the next release/update.

Michael, you're right. The MSI installer certificate that was used for version 5d (5.0.3.1033) has expired on Feb 17th. Now, to upgrade to this version, please download directly from veeam.com.

My apologies for this inconvenience to all of you.

micoolpaul
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Re: VBO365 - Unable to update

Post by micoolpaul »

Hi Polina,

Thanks for the swift response! To confirm this will be another patch for v5 and not the release of v6? Any timescales? (Age old question I know!)
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Michael Paul
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Polina
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Re: VBO365 - Unable to update

Post by Polina »

v6 is just around the corner, but to meet the needs of those who are not ready for major upgrades, we'll either deliver a patch or an updated 5d build.

micoolpaul
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Re: VBO365 - Unable to update

Post by micoolpaul » 1 person likes this post

Hi, to anyone else finding this, Veeam now have a KB tracking this: https://www.veeam.com/kb4281
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Michael Paul
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adelamora
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Re: VBO365 - Unable to update

Post by adelamora »

I get a 404 error on the KB.
https://www.veeam.com/kb4281

micoolpaul
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Re: VBO365 - Unable to update

Post by micoolpaul »

Yep, link is certainly dead now. Searched for the KB in the KB search and no results.

In essence the link discussed that the certificate had expired and the latest v5 patch is signed with a new certificate so it’s fine.
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Michael Paul
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Mildur
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Re: VBO365 - Unable to update

Post by Mildur » 1 person likes this post

Or install VB365 V6.0 which will be mandatory soon to backup the Teams messages :)
V5 is already in the End of Fix phase.

Thanks
Fabian
Product Management Analyst @ Veeam Software

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