Veeam 365 restore "archive does not exists or was forcibly closed by server"

[Jrouzies]

Hello,

Sometimes when restoring mailbox through Veeam 365, I randomly get this error "archive does not exists or was forcibly closed by server".

Which is very annoying, as we have to restart the whole process (last one was a 4-5h restore time estimate, less than 10 GB mailbox).

Note that we are not trying to restore an InLine Archive mailbox, just a regular one.

What is causing this error? I cannot find any documentation reference.

Thanks

[Polina]

Hi Jrouzies,

We do not provide any documentation on the issues that may occur during backup or restore. To troubleshoot and resolve such issues, please open a ticket with Veeam support and provide product logs to our engineers. Once you get your support case ID, please post it here for further reference.

Thanks!