Veeam Data cloud for MS365 Error

[kurt]

Case # 07583730

Backup jobs have failed 5 times in a row and I don't have many options in the web console. I would delete the job and start over but I don't see that option. What can I do while waiting for support to respond?

Unable to cancel retention session for the repository (repository ID: asdf, session ID: asdf).
Error
Job failed

Thanks

[Mike Resseler]

Hi Kurt,

I saw this pass today so support engineers (Devops) is working on it

Please escalate if they don't come back to you quickly
Thanks
Mike

[kurt]

Thanks for the update. I did request escalation yesterday and requested a response today but the ticket wasn't updated yet and without backups I'm starting to wonder what to do. Glad to know they are working on it.

[kurt]

Hello,

Still no response from support and the backups still fail. What is the normal support turn around time? Should I seek a refund?

[tsanfilipp]

Turnaround time should be dependent upon what level you choose on the severity of the issue when submitting the ticket.

[Mildur]

Hi Robert

My colleagues have reached out to our support team internally.
Someone should take a look at your case soon.

Best,
Fabian

[pkroupa]

Upgrade to the latest 8.1.0.305 https://www.veeam.com/kb4711 resolved same error in our Veeam M365 environment.
Best Regards
Petr

[Mildur]

Hi Petr

This topic is about Veeam Data Cloud for Microsoft 365.
"Upgrading Veeam Backup for Microsoft 365" by customers is not possible.

@kurt
According to the latest case notes, backup jobs are processing again.

Best,
Fabian

[pkroupa]

Sorry Fabian, misleading, correct forum section product but another topic.
But it seems that same reason, saas vs onprem.
Petr