Problem after updating to new 1.0.0.267

[netmonkey]

I ran the update to 1.0.0.267 that was showing in the GUI - it warned that it might take some time...

3hrs later the VM appears unresponsive, the URL generates a "This site can't be reached *.*.*.* refused to connect...."

Is there something I should do to get this going again?

[nielsengelen]

Did you try to restart the VM already? If the issue persists, please contact our support and let us know the case ID for future reference.

[netmonkey]

Same after restart - I'll contact support

[netmonkey]

Case ID # 04560094

[fmagic]

I am experiencing the exact same issue! I updated and the GUI will not launch. I restarted the VM, and I can SSH into it, but still no GUI. I opened case# 04560751.

[netmonkey]

My case is ongoing, Veeam Support are currently examining log files.
Also running the free version - I'll post back when I hear back from Veeam Support

[fmagic]

How do I collect log files to submit to the case?

[netmonkey]

I'd open your own case with Veeam Support and maybe reference case ID (#04560094) so at least they know that there's more than one instance of this issue.

[nielsengelen]

@fmagic Support will assist you if u can’t get the logs.

[montoya_sg]

Encountered a different weird issue today.. jobs are failing with error Azure storage error: Server failed to authenticate the request. Make sure the value of Authorization header is formed correctly including the signature. ())

Just logged a support ticket on this issue Case #04568795

[fmagic]

I saw that error ("...Server failed to authenticate...", too, but then it ran fine the next day.

Also, regarding the original question, support did help me with the repair of the installation with the .deb file, and everything is back to normal again.