Upgrade to v4

[b.vanhaastrecht]

Hello,

When will the v4 upgrade be offered to existing v3 VBA's?

Kind regards,
Bastiaan

[Mildur]

Hi Bastiaan

If connected to a VBR server, you have to upgrade the appliance within the VBR Console.
Update the Plugin on the VBR server, then open the VBR console and update the appliance.
For the next version, we have planned to show a note within the VBA Updater, if it's connected to a VBR Server.

https://helpcenter.veeam.com/docs/vbazu ... tml?ver=40

Download:
https://www.veeam.com/backup-replicatio ... nload.html
Version: 11.0.4.465
July 26, 2022

Thanks
Fabian

[nielsengelen]

It’s already available. If you have VBA connected to VBR, you need to update via VBR and download the latest plugin.

We will clarify this in the interface in the upcoming version as VB for cloud products are always available for update from the day they are released.

[b.vanhaastrecht]

Found it, thank you!

Unfortunately we get an error while upgrading the VBA. Tested on two VBR's. Creating ticket

Code: Select all

[12.08.2022 10:38:22]    6 (1) Error: Failed to create snapshot of Virtual Machine vm-xxxxxxxxxx.
[12.08.2022 10:38:22]    6 (1) Error: Failed to update backup appliance
[12.08.2022 10:38:22]    6 (1) Error: Object reference not set to an instance of an object.
[12.08.2022 10:38:22]    6 (1) Type: System.NullReferenceException
[12.08.2022 10:38:22]    6 (1) Stack:
[12.08.2022 10:38:22]    6 (1)    at Veeam.Azure.Types.ResourceIdChecker.IsResourceId(String resourceId)
[12.08.2022 10:38:22]    6 (1)    at Veeam.Azure.Types.ResourceIdFactory.FromString(String resourceId)
[12.08.2022 10:38:22]    6 (1)    at Veeam.Azure.PlatformSvc.Services.VirtualMachines.Snapshot.VirtualMachineSnapshotManager.<>c__DisplayClass1_0.<GetPublicIpAddressesAsync>b__2(NicIPConfiguration ipConfiguration)
[12.08.2022 10:38:22]    6 (1)    at System.Linq.Utilities.<>c__DisplayClass2_0`3.<CombineSelectors>b__0(TSource x)
[12.08.2022 10:38:22]    6 (1)    at System.Linq.Enumerable.SelectEnumerableIterator`2.MoveNext()
[12.08.2022 10:38:22]    6 (1)    at System.Threading.Tasks.Task.WhenAll[TResult](IEnumerable`1 tasks)
[12.08.2022 10:38:22]    6 (1)    at Veeam.Core.Extensions.EnumerableAsyncExtension.SelectAsync[TSource,TResult](IEnumerable`1 source, Func`2 selector, Nullable`1 maxConcurrency)
[12.08.2022 10:38:22]    6 (1)    at Veeam.Azure.PlatformSvc.Services.VirtualMachines.Snapshot.VirtualMachineSnapshotManager.GetPublicIpAddressesAsync(IAzureEngine azureEngine, AzureVmSnapshot vmSnapshot, CancellationToken cancellationToken)
[12.08.2022 10:38:22]    6 (1)    at Veeam.Azure.PlatformSvc.Services.VirtualMachines.Snapshot.VirtualMachineSnapshotManager.CreateSnapshotAsync(IAzureEngine azureEngine, VirtualMachineSnapshotRequest snapshotRequest, CancellationToken cancellationToken)
[12.08.2022 10:38:22]    6 (1)    at Veeam.Azure.PlatformSvc.Services.VirtualMachines.Snapshot.VirtualMachineSnapshotExecutor.CreateSnapshotAsync(IAzureEngine azureEngine, VirtualMachineSnapshotRequest snapshotRequest, CancellationToken cancellationToken)
[12.08.2022 10:38:22]    6 (1)    at Veeam.Azure.PlatformSvc.Services.VirtualMachines.Snapshot.VirtualMachineSnapshotExecutor.SnapshotAsync(IAzureEngine azureEngine, IOperationReporter operationReporter, VbaConnection connection, CancellationToken cancellationToken)
[12.08.2022 10:38:22]    6 (1)    at Veeam.Azure.PlatformSvc.Services.VirtualMachines.Snapshot.VirtualMachineSnapshotExecutor.SnapshotAsync(IAzureEngine azureEngine, IOperationReporter operationReporter, VbaConnection connection, CancellationToken cancellationToken)
[12.08.2022 10:38:22]    6 (1)    at Veeam.Azure.PlatformSvc.Services.VirtualMachines.Snapshot.VirtualMachineSnapshotExecutor.SnapshotAsync(IOperationReporter operationReporter, VbaConnection connection, CancellationToken cancellationToken)
[12.08.2022 10:38:22]    6 (1)    at Veeam.Azure.PlatformSvc.Services.UpdaterService.VbUpdateExecutorWithRollbackOnFailed.ExecuteUpdateAsync(InstallUpdates installUpdates, CancellationToken token)
[12.08.2022 10:38:22]    6 (1)    at Veeam.Azure.PlatformSvc.Services.UpdaterService.VbUpdateInstaller.UpdateVbAsync(CancellationToken ct)
[12.08.2022 10:38:22]    6 (1)    at Veeam.Azure.PlatformSvc.Services.UpdaterService.VbUpdaterSession.InstallUpdatesAsync(CancellationToken ct)
[12.08.2022 10:38:22]    6 (1)    at Veeam.Azure.PlatformSvc.Services.UpdaterService.VbUpdaterSession.InstallUpdatesAsync(CancellationToken ct)
[12.08.2022 10:38:22]    6 (1)    at Veeam.Azure.PlatformSvc.Services.UpdaterService.VbUpdaterSession.UpdateProcAsync(Boolean toRenewPackagesList, CancellationToken ct)
[12.08.2022 10:38:22]    6 (1) Logger is disposing

[nielsengelen]

Can you please share the case ID once created so we can follow it as well?

[b.vanhaastrecht]

Ticket created: #05576419

[b.vanhaastrecht]

A workaround is to remove the VBA from VBR, run the upgrade on the VBA and add it again after the upgrade. Nothing is lost.

Support is investigating the issue.

[tobiejohnson.otr]

"A workaround is to remove the VBA from VBR, run the upgrade on the VBA and add it again after the upgrade. Nothing is lost."

Is the manual upgrade done via the VBA web gui under updates?

[nielsengelen]

If you remove it from VBR, then this would be the way to do. Keep in mind that to add it back to VBR, u need the latest Azure plugin for all the supported features.

[b.vanhaastrecht]

I've been working with support on this. Apparently the upgrade fails when you have removed the public IP from the VBA. We configured VBR to communicate to VBA thru private IP address (direct connection) so a public IP aders is not necessary. The Microsoft Azure Plugin did an unnecessary query to the non existing public IP address and therefore the upgrade failed.

They have release a private fix which I have tested and now the upgrade works. It's fixed in v11.0.4.466 of the Microsoft Azure Plugin which they will release very soon.

[bertdhont]

Any idea when v11.0.4.466 of the plugin will be available?
I'm having same issues while trying to update to v4

[b.vanhaastrecht]

Any idea when v11.0.4.466 of the plugin will be available?

No unfortunately not, I would suggest to create a ticket and refer to my ticket ID.