VBA V2 update to V3

[agrob]

Good Day

When will the Update from V2 to V3 be available for Veeam Updater?
When i check the Update on my V2 Appliance, there is no update for V3 so far...

Thanks
Best Regards

[nielsengelen]

Hi Andre,

It was published a while ago already and should be available. If you did a refresh via the updater and nothing is shown, there may be something wrong underneath and I suggest you to contact support to see what causes this. Could you let us know the case ID if you do open a case?

[agrob]

Hi Niels

Thanks for the Information. I just logged in again and it shows me that there are updates available, but when i open the updater, it says "up to date". and if i search vor updates, no new updates found. When i login to ssh, it displays that 80 updates are available... i now rebootet the appliance but the result is the same. i'll open a case then

best regards

[agrob]

Case ID #05079502

[agrob]

ok, what i suspected was confirmed by support. VBR is connected to VBA. And VBR is on Version 11 and not Version 11a. So that is the reason why i not see the updates, VBA3 is not compatible with VBR11.
i would have expected that a message is displayed like "You need to update VBR to V11a first" and not just showing no Updates... I mean, its veeam, they are to smart normaly to not showing such a message...

Anyway after VBR Update it should work...

[Vitaliy S.]

Thanks for the feedback, Andre! We will see what we can do in our next releases to make it more clear in the UI.

[bertdhont]

Had the same issue...

Updated Veeam B&R from 11 to 11a.

Veeam Backup for Azure that was added in the Veeam console said: 'Update required', but when clicking on 'Update', I got an error 'No update available'.
Tried the update to v3 from the web interface, but also gave me a message: update available, but when looking at the updates I got message 'Up to date'...

Had to remove the Veeam Backup for Azure appliance from Veeam B&R, then I could update VBA to v3 (from the web interface).
When update was finished, re-added the appliance in Veeam B&R....

[nielsengelen]

Hi Bert, thanks for sharing. As Vitaliy stated, we'll look into improving this for sure for the next update/release.

[agrob]

I was also not able to update VBA from V2 to V3 after i had VBR on 11a. It was not possible in VBR and also not in VBA (no updates were showing). I opened a case and received an action plan how to update via ssh console. Worked well.

[nielsengelen]

Andre, also thanks for reporting the same issue. Can you provide me with the case ID so we can analyze it internally?

[agrob]

Hi Niels

Sure, case ID is 05114147