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JTBRAY
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Full Name: John Bray
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Access Denied error

Post by JTBRAY » Jan 31, 2017 1:09 pm

I am getting the following error backing up all mailboxes: JetError-1032,Jet_errFileAccessDenied, Cannot access file, the file is locked or in use, all was working fine, no changes any ideas?

Mike Resseler
Veeam Software
Posts: 4993
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Full Name: Mike Resseler
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Re: Access Denied error

Post by Mike Resseler » Jan 31, 2017 1:15 pm

Hi John,

Are you already running update 1? (https://www.veeam.com/kb2224). If you do, please log a support call and post the support ID here and when the results after supports looks at it.

Thanks
Mike

JTBRAY
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Full Name: John Bray
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Re: Access Denied error

Post by JTBRAY » Jan 31, 2017 3:14 pm

Yes, update 1 is installed, support call opened, waiting to hear back.

Mike Resseler
Veeam Software
Posts: 4993
Liked: 528 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
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Re: Access Denied error

Post by Mike Resseler » Jan 31, 2017 3:30 pm

Thanks John,

Can you post the case ID please?

JTBRAY
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Joined: Feb 15, 2011 1:39 pm
Full Name: John Bray
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Re: Access Denied error

Post by JTBRAY » Jan 31, 2017 5:40 pm

Case # 02055013

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