Maintain control of your Microsoft Office 365 email data
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JLundgren
Service Provider
Posts: 55
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Joined: Nov 13, 2015 10:00 am
Full Name: Johnny Lundgren
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Account not found.

Post by JLundgren » Jan 18, 2018 8:42 am

Hello,

when log warning "Account was not found" shows up, I suppose those accounts were deleted by customer.
Do we have to perform manual steps in these cases in order to receive normal status again ?

Regards,
JLundgren

Mike Resseler
Veeam Software
Posts: 4668
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Full Name: Mike Resseler
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Re: Account not found.

Post by Mike Resseler » Jan 22, 2018 6:02 am

Hi Johnny,
I assume that this is indeed the case, however, just to be sure ("Account not found" is little information :-)) can you please log a support call? Post the case ID here and the follow-up after working with our support engineers. I will then look into it and if necessary make a KB out of it.

Thanks
Mike

JLundgren
Service Provider
Posts: 55
Liked: 3 times
Joined: Nov 13, 2015 10:00 am
Full Name: Johnny Lundgren
Contact:

Re: Account not found.

Post by JLundgren » Jan 23, 2018 10:24 am

Hello,

Case # 02477854

Answer:

if only specific mailboxes are backed up by the job and some of them is disabled or deleted, then you'll have to edit the job to remove this mailbox from the list.
However, if a backup job is configured to backup all mailboxes from an organization, then you won't have this error.



Regards,

JLundgren

Mike Resseler
Veeam Software
Posts: 4668
Liked: 498 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Account not found.

Post by Mike Resseler » Jan 23, 2018 12:52 pm

Ah,

So the job was filled with "selected" mailboxes and the customer disabled or deleted a specific one but didn't inform you as a service provider. Is that correct?

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