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dmaunder
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Adding organisation failing

Post by dmaunder » Dec 11, 2018 3:46 am

I am trying to add an organisation on a new organisation on a fresh install of Windows 10 x64. I believe I have followed all the prerequisites.

When I run the Add Organisation wizard, it fails on the Connect to Power Shell line with the following error

[Window Title]
VEEAM BACKUP FOR MICROSOFT OFFICE 365

[Content]
Failed to execute cmdlet: Get-OrganizationConfig.
Please check permissions required for product operation (see Prerequisites section in the user guide).
The term 'Get-OrganizationConfig' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.

[OK]

Polina
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Re: Adding organisation failing

Post by Polina » Dec 11, 2018 9:06 am

Hi Daryl,

Wich product version are you using? Are you adding an Office 365 organization or a hybrid deployment?
For an Office 365 org, please ensure your service account meets all the required permissions for Exchange, including the Organizations Configuration role.

dmaunder
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Re: Adding organisation failing

Post by dmaunder » Dec 11, 2018 11:31 am

Using Veeam Backup for Office 365 on an Office 365 tenant.

What is the exact powershell command to add the Organizations Configuration role?

Polina
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Re: Adding organisation failing

Post by Polina » Dec 11, 2018 4:24 pm

You can assign this role either by using New-ManagementRoleAssignment cmdlet or by adding the required account to the Organization Management group via the Office 365 admin center.

Thanks!

BrunoNovo
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Re: Adding organisation failing

Post by BrunoNovo » Aug 05, 2019 1:06 pm

My case ID is ID# 03697824

arjenfurster
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Re: Adding organisation failing

Post by arjenfurster » Dec 03, 2019 4:50 pm

I experience the same issue. Did you found a solution?

Polina
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Re: Adding organisation failing

Post by Polina » Dec 03, 2019 5:06 pm

Hi Arjen and welcome to the Community!

If you're running VBO v3, please open a support call to get the fix. (kindly take a minute to post your case ID here)

Thanks!

arjenfurster
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Re: Adding organisation failing

Post by arjenfurster » Dec 03, 2019 6:12 pm

Hi Polina, I'm running VBO v4 and got this error.

I'm evaluating the software I'm not a customer yet. If it works as expected/required (since blob storage support it's on the projectlist again), I will onboard a 3000+ users customer. And as an MSP we will onboard a lot of more customers.

I've created support case 03893799

Error message: https://ibb.co/SQfkNtv

Because of MFA requirement we use Modern Auth.

Polina
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Re: Adding organisation failing

Post by Polina » Dec 04, 2019 5:02 pm

Arjen,

Please make sure to grant all the required permissions to your service account as described here (for Exchange Online) and here (for SharePoint Online). This should help to resolve the problem.

Thanks!

arjenfurster
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Re: Adding organisation failing

Post by arjenfurster » Dec 04, 2019 8:56 pm

Indeed the solution was to not only add the Impersontation role to the Exchange Online Role Group where my Veeam serviceaccount was member of, but also the Role Management, Organization Configuration, View-Only Configuration, View-Only Recipients and Mailbox Search roles!

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