Can't Access Respoitory Since 01/01/2018

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Can't Access Respoitory Since 01/01/2018

Veeam Logoby bob.baird.xedo » Tue Jan 09, 2018 9:11 am

Hello,

Since the turn of the year, any backup I take to the default backup repository completes successfully, but I am unable to view the backup via Exchange Explorer - the only backups available for me to "explore" are those that were take before 01/01/2018.

I have a case open and this is currently being investigated, but I just wonder if anyone else has happened upon this issue?

My case number is 02455531


Thanks,
Bob
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Re: Can't Access Respoitory Since 01/01/2018

Veeam Logoby Mike Resseler » Tue Jan 09, 2018 10:09 am

Bob,

Are you at the latest version (1.5)? Did you look at this KB? https://www.veeam.com/kb2412

Please keep working with our engineers and keep us informed about the progress

Thanks
Mike
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Re: Can't Access Respoitory Since 01/01/2018

Veeam Logoby bob.baird.xedo » Tue Jan 09, 2018 10:33 am

Hi Mike,

Thanks for your reply.

I already installed that hotfix and I am using 1.5.0.1309 of Veeam Backup for O365 as well as 1.0.0.1309/1308 of Explorer for Exchange.

Further to my last email, it would appear that everything works as you would expect for any new repository that is created - it just seems to be an issue with the repositories that were in place prior to 01/01/2018.


Regards,
Bob
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Re: Can't Access Respoitory Since 01/01/2018

Veeam Logoby Mike Resseler » Tue Jan 09, 2018 10:36 am

Thanks Bob,

Please let me know when you know more from our support team.

Mike
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Re: Can't Access Respoitory Since 01/01/2018

Veeam Logoby bob.baird.xedo » Tue Jan 09, 2018 2:03 pm

Hi Mike,

I will indeed keep you updated once I hear back from your engineer, although sadly (and very unusually), the response to my support request has been far from satisfactory on this occasion I have to say.

Hopefully I'll get work back before the end of the day.


Regards,
Bob
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Re: Can't Access Respoitory Since 01/01/2018

Veeam Logoby sajksp » Wed Jan 10, 2018 2:27 am

Ive had a similar issue since new year, im using v1.5 too and i use a rotated repo. Every time we rotate the drive i get a failure to find the storage path and a jet io error, the only workaround is to recreate the repo.

I did create a ticket but i closed it as i thought the issue was resolved by recreating the repo, but didnt realise it would happen again on the 2nd drive.

Has there been a solution to this issue of storage errors since new years day?

JK
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Re: Can't Access Respoitory Since 01/01/2018

Veeam Logoby Mike Resseler » Wed Jan 10, 2018 8:13 am

Hi JK,

The case is still open and is being investigated further. I would advise you to create also a case again, point to the previous one and say it didn't solve. The thing what scares me though is a rotated repository? That is not a supported repository under VBO as it is not the same as a VBR repository. A VBO repository is a running database so I have no idea how you got that running in the first place to be honest.
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Re: Can't Access Respoitory Since 01/01/2018

Veeam Logoby sajksp » Wed Jan 10, 2018 11:02 pm

It worked all the time in v1.
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Re: Can't Access Respoitory Since 01/01/2018

Veeam Logoby Mike Resseler » Thu Jan 11, 2018 5:57 am

Did you already create a support case?
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Re: Can't Access Respoitory Since 01/01/2018

Veeam Logoby bob.baird.xedo » Thu Jan 11, 2018 9:01 am

Hello Everyone,

I have received word back from the engineer that this is a "known" issue (https://www.veeam.com/kb2412) however this is not exactly the same issue I'm having.

If I create a new backup job today and successfully save to the default repository (c:\veeamrepository), I cannot browse this backup. However, I have created a new repository (c:\temp\veeamrespoitory) and upon successful completion of the very same backup job, I can browse the backup.

Most strange.
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Re: Can't Access Respoitory Since 01/01/2018

Veeam Logoby Mike Resseler » Thu Jan 11, 2018 9:19 am

Did you tell the engineer that you already installed the hotfix?
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Re: Can't Access Respoitory Since 01/01/2018

Veeam Logoby bob.baird.xedo » Thu Jan 11, 2018 9:33 am

Yes. In fact, just checking back on my email communication with him, he pointed me in the direction of that hotfix and I told him I had already installed it. I believe my issue is completely different.

My workaround is as folllows:

After all my backup jobs have completed, I run a small mailbox backup that is being saved to the new repository I have created i.e. c:\temp\veeamrepository.

I cannot browse the individual backup jobs as last backup date in Explorer is showing as 31/12/2017, but I can select the top level organization, which allows me to open the mailboxes based on the last successful backup date/time of my test backup.
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Re: Can't Access Respoitory Since 01/01/2018

Veeam Logoby Mike Resseler » Thu Jan 11, 2018 9:41 am

Please keep this case open and escalate if necessary. The workaround can help you today but should remain a workaround.
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Re: Can't Access Respoitory Since 01/01/2018

Veeam Logoby bob.baird.xedo » Wed Jan 24, 2018 2:39 pm 1 person likes this post

Hotfix available that has fixed my issue:

https://www.veeam.com/kb2430
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