Maintain control of your Microsoft Office 365 email data
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blokey
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Email notification in Chinese! Why?

Post by blokey » Aug 04, 2018 12:59 pm

hello,

After installing the product, it seems to work just fine, except the email notifications are in Chinese, on a US server. Why?
The user interface is English, everything about this is English, except both the notification emails and the "test emails"...

Any idea how to make Veeam send English?

sreitberger
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Re: Email notification in Chinese! Why?

Post by sreitberger » Aug 05, 2018 6:36 am

Hi,

same problem here after upgrading to V2. How did you solve this problem? Header is in english, content looks chinese:

格浴㹬਍格慥㹤਍洼瑥⁡瑨灴攭畱癩∽潃瑮湥⵴祔数•潣瑮湥㵴琢硥⽴瑨汭※档牡敳㵴瑵ⵦ∸ാ㰊瑳汹⁥祴数∽整瑸振獳㸢਍उ献獥楳湯敄慴汩⁳ൻऊउ潢摲牥猭祴敬›潳楬㭤਍उ戉牯敤⵲潣潬㩲⌠㝡㥡捡഻ऊउ潢摲牥眭摩桴›瀱⁸瀱⁸‰


Best regards

Stefan

Mike Resseler
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Re: Email notification in Chinese! Why?

Post by Mike Resseler » Aug 06, 2018 6:25 am

Hi Edward, Hi Stefan,

First, Stefan, welcome to our forums!

Second: I have a feeling it will have to do with encoding and that you have a different encoding and we might not be able to handle it properly. Can you both please create a support call, post the case ID here and afterwards what our engineers have told you. I think this needs to be investigated further so we can find out what is happening in the backend. (And we will need the logs for that :-))

Thanks
Mike

Evgeny_S
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Re: Email notification in Chinese! Why?

Post by Evgeny_S » Aug 06, 2018 7:26 am

Hi Edward, Hi Stefan,

There is a mismatch with encoding in VBO and SMTP-server.
This KB article will help you https://www.veeam.com/kb2692.

Thanks.

blokey
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Re: Email notification in Chinese! Why?

Post by blokey » Aug 06, 2018 9:44 pm

You rock.
Thanks!

Though you can add On-Prem Exchange 2016 (to send the emails) to the list of affected systems, and the use of Apple Mail as MUAs that cannot read it.
Weirdly iOS 11.3 is fine, macOS 10.13.6 not so much.

sreitberger
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Re: Email notification in Chinese! Why?

Post by sreitberger » Aug 07, 2018 3:37 am

Perfect, thanks for this link. Worked for me, too!

Mike Resseler
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Re: Email notification in Chinese! Why?

Post by Mike Resseler » Aug 07, 2018 4:50 am

Edward,

You mean that with Exchange 2016 you had the same issue?

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