Maintain control of your Microsoft Office 365 email data
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m.novelli
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Failed to find group owner account

Post by m.novelli » Aug 22, 2018 12:45 pm

Hi guys, I'm getting the error "Failed to find group owner account" on some shared mailbox: "Processing mailbox xxx completed with warning: Failed to find group owner account" with VBO v.2.0

If I look at the mailbox properties from Office 365 Portal I can see the owner

I'm going to open a support ticket

Cheers

Marco

Polina
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Re: Failed to find group owner account

Post by Polina » Aug 22, 2018 1:05 pm

Hi Marco,

It's a known issue, and there's a hotfix available, which will be provided to you, once you open a support call (and please share your case ID here, so that we could track it).
There's also a workaround suggested in this thread.

Thanks!

m.novelli
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Re: Failed to find group owner account

Post by m.novelli » Aug 28, 2018 2:57 pm

Case # 03160284

The hotfix available from support solved the issue

Thanks!

Polina
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Re: Failed to find group owner account

Post by Polina » Aug 28, 2018 3:11 pm

Great! And thanks for letting me know, Marco )

poulpreben
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Re: Failed to find group owner account

Post by poulpreben » Apr 03, 2019 2:33 pm

Hi Polina. I am seeing this same issue on VBO 3.0 GA. Is the hotfix not included there?

Polina
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Re: Failed to find group owner account

Post by Polina » Apr 03, 2019 2:42 pm

Hi Preben,

The fix is there since v2... It's worth showing the logs to our R&D; can you open a case with support, please, and tell me its ID?

Thanks!

poulpreben
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Re: Failed to find group owner account

Post by poulpreben » Apr 03, 2019 2:49 pm

Absolutely. Created case #03495813. Thanks :-)

Polina
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Re: Failed to find group owner account

Post by Polina » Apr 04, 2019 11:38 am

Preben,

Are there any updates on your case?

poulpreben
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Re: Failed to find group owner account

Post by poulpreben » Apr 04, 2019 1:41 pm

Yes. The tenant hadn't configured the group owner properly, so behaviour is as expected.

I was curious as to why this setting was even required, and this is the response we received from support - in case anybody else is wondering:
Support wrote:Owner account assigned to private exchange groups allows to have an access to the users added to this group. Veeam gets an access to these users by impersonating the owner of this group. This is the only way Veeam is able to backup such private groups.

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