Maintain control of your Microsoft Office 365 email data
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pdigiacinto
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Failed to get folder. An Internal server error occurred

Post by pdigiacinto » Nov 01, 2016 1:51 pm

Im getting an error when trying to backup all of the mailboxes.
It says "Failed to get folder. An Internal server error occurred. The operation failed, Mailbox "Doe, John" doesn't have a valid license.

Anyone else getting this error? It seems to process mailboxes but then stops when getting to a mailbox that's not licensed and fails.


Thanks,

Paul

Mike Resseler
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Re: Failed to get folder. An Internal server error occurred

Post by Mike Resseler » Nov 01, 2016 3:10 pm

Paul,

Does that Doe John user have no valid license? What type of user is that?

Thanks
Mike

pdigiacinto
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Re: Failed to get folder. An Internal server error occurred

Post by pdigiacinto » Nov 01, 2016 4:27 pm

I checked and the account is disabled in our AD. So, it appears the account synced up with 0365 but a license was not assigned to it because of the disabled account.
How do we get around this if others accounts have syned up without licenses?

Thanks again,

paul

Mike Resseler
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Re: Failed to get folder. An Internal server error occurred

Post by Mike Resseler » Nov 01, 2016 4:29 pm

Paul,

I will need to discuss this with our R&D team... I will try to get back to you as soon as possible... For now, you could manually select users and make sure the disabled accounts are not selected

Mike

pdigiacinto
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Re: Failed to get folder. An Internal server error occurred

Post by pdigiacinto » Nov 01, 2016 6:50 pm

Sounds good. That's what I have been doing by selecting individual and multiple accounts as a work around in the backup sets.

Thanks,

Paul

Mike Resseler
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Re: Failed to get folder. An Internal server error occurred

Post by Mike Resseler » Nov 02, 2016 6:44 am

Hi Paul,

In the meantime it has been discussed. We probably will not have this fixed before GA, however, in one of our upcoming test versions there is already a difference. The job will continue with the other mailboxes but end with a warning. For GA we are looking in improving this

Mike

Mike Resseler
Veeam Software
Posts: 4993
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Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
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Re: Failed to get folder. An Internal server error occurred

Post by Mike Resseler » Nov 02, 2016 6:02 pm

Hi Paul,

In the meantime, the Release Candidate is available. Please find all the information here: veeam-backup-for-microsoft-office-365-f ... 38574.html

Mike

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