Failed to get folder properties Primary SMTP Must Be Spec..

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Failed to get folder properties Primary SMTP Must Be Spec..

Veeam Logoby rm4g00 » Sat Mar 04, 2017 5:38 pm

04/03/2017 17:21:12 :: Processing mailbox ** failed with error: Failed to get folder properties. The primary SMTP address must be specified when referencing a mailbox.

Really annoying me now... full uninstall re-install of latest version- same issue with a normal mailbox, only one mailbox reporting this issue affecting the job for all other mailboxes.

Veeam 0365 version = 1.0.0.912

Anyone have a clue?

Thanks
rm4g00
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Re: Failed to get folder properties Primary SMTP Must Be Spe

Veeam Logoby Kostya » Sat Mar 04, 2017 8:37 pm

Hi, could you please open a support case, so dev team can review product logs.
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Re: Failed to get folder properties Primary SMTP Must Be Spe

Veeam Logoby Mike Resseler » Mon Mar 06, 2017 6:42 am

Yes, as Kostya says, please open a support case. Post the case ID here and the follow up after that!

Many thanks
Mike
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Re: Failed to get folder properties Primary SMTP Must Be Spe

Veeam Logoby Mike Resseler » Mon Mar 06, 2017 6:47 am

Also can you verify yourself (or your O365 admin) if that specific mailbox is indeed referenced with the primary SMTP address. I remember from certain cloud gateway solutions that this could be a problem if you are referencing an email address which isn't the primary but an alias.
Mike Resseler
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Re: Failed to get folder properties Primary SMTP Must Be Spe

Veeam Logoby rm4g00 » Mon Mar 06, 2017 8:56 am

Hi,

I've opened a ticket- my account used with Veeam 365 is a global admin- and to confirm it's primary address is not an alias.

Thanks
rm4g00
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Re: Failed to get folder properties Primary SMTP Must Be Spe

Veeam Logoby Mike Resseler » Tue Mar 07, 2017 6:49 am

Thanks, could you also post the support case ID (and the result of the support call after that) here? It makes it easier for us to follow and the result can help the community!

Would be appreciated a lot

Thanks
Mike
Mike Resseler
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Posts: 2984
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Location: Belgium, the land of the fries, the beer, the chocolate and the diamonds...
Full Name: Mike Resseler

Re: Failed to get folder properties Primary SMTP Must Be Spe

Veeam Logoby Mike Resseler » Tue Mar 07, 2017 6:49 am

Thanks, could you also post the support case ID (and the result of the support call after that) here? It makes it easier for us to follow and the result can help the community!

Would be appreciated a lot

Thanks
Mike
Mike Resseler
Veeam Software
 
Posts: 2984
Liked: 354 times
Joined: Fri Feb 08, 2013 3:08 pm
Location: Belgium, the land of the fries, the beer, the chocolate and the diamonds...
Full Name: Mike Resseler


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