Maintain control of your Microsoft Office 365 email data
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rm4g00
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Failed to get folder properties Primary SMTP Must Be Spec..

Post by rm4g00 » Mar 04, 2017 5:38 pm

04/03/2017 17:21:12 :: Processing mailbox ** failed with error: Failed to get folder properties. The primary SMTP address must be specified when referencing a mailbox.

Really annoying me now... full uninstall re-install of latest version- same issue with a normal mailbox, only one mailbox reporting this issue affecting the job for all other mailboxes.

Veeam 0365 version = 1.0.0.912

Anyone have a clue?

Thanks

Kostya
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Re: Failed to get folder properties Primary SMTP Must Be Spe

Post by Kostya » Mar 04, 2017 8:37 pm

Hi, could you please open a support case, so dev team can review product logs.

Mike Resseler
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Re: Failed to get folder properties Primary SMTP Must Be Spe

Post by Mike Resseler » Mar 06, 2017 6:42 am

Yes, as Kostya says, please open a support case. Post the case ID here and the follow up after that!

Many thanks
Mike

Mike Resseler
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Re: Failed to get folder properties Primary SMTP Must Be Spe

Post by Mike Resseler » Mar 06, 2017 6:47 am

Also can you verify yourself (or your O365 admin) if that specific mailbox is indeed referenced with the primary SMTP address. I remember from certain cloud gateway solutions that this could be a problem if you are referencing an email address which isn't the primary but an alias.

rm4g00
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Re: Failed to get folder properties Primary SMTP Must Be Spe

Post by rm4g00 » Mar 06, 2017 8:56 am

Hi,

I've opened a ticket- my account used with Veeam 365 is a global admin- and to confirm it's primary address is not an alias.

Thanks

Mike Resseler
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Re: Failed to get folder properties Primary SMTP Must Be Spe

Post by Mike Resseler » Mar 07, 2017 6:49 am

Thanks, could you also post the support case ID (and the result of the support call after that) here? It makes it easier for us to follow and the result can help the community!

Would be appreciated a lot

Thanks
Mike

Mike Resseler
Veeam Software
Posts: 4974
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Full Name: Mike Resseler
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Re: Failed to get folder properties Primary SMTP Must Be Spe

Post by Mike Resseler » Mar 07, 2017 6:49 am

Thanks, could you also post the support case ID (and the result of the support call after that) here? It makes it easier for us to follow and the result can help the community!

Would be appreciated a lot

Thanks
Mike

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