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Gostev
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Re: Feature Request - Backup of Office 365 Sharepoint

Post by Gostev » Aug 06, 2018 8:50 am

I am afraid something like this would require us to rethink and change the product licensing completely. Otherwise, this just wouldn't work for us financially with the current licensing approach, where we're charging a mere $1 per user per month. I'm thinking even our support costs alone.

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Re: Feature Request - Backup of Office 365 Sharepoint

Post by -pekr- » Aug 06, 2018 1:32 pm

Gostev wrote:The requirement to license all organization's users was a mistake due to some miscommunication, this was never an intention. Licensing FAQ is being updated to reflect that you only need to license users who actually have access to SharePoint sites you're protecting.
Thanks Gostev, now it makes more sense. We will have 2 typical scenarios - sites, which serve as a storage to some IS.The protected storage capacity migh be 2-3 TB. Here, the number of users is going to be limited - this scenario works for us perfectly. Second scenario, is the intranet site, or a newsletter site, etc., where all users will have access. It will require very limited storage, but unfortunately, all users are going to have access there - here, the scenario does not work for us. I still think, that in regards to SP, the correct metrics is either the per site or per storage one. Will have to think about it more ...

Gostev
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Re: Feature Request - Backup of Office 365 Sharepoint

Post by Gostev » Aug 06, 2018 1:56 pm

@David in discussing this more internally, I think we just need to introduce some dedicated offering for the educational sector - the one that will consider your realities and still be profitable for Veeam. I asked the cross-functional VBO team to start these discussions. In the meantime, I think using the Community Edition is the best bet for you.

@Petr sound good, please do keep your thoughts coming! We prefer to keep the licensing simple (per-user), but are still open to suggestions how to make SharePoint licensing more fair in the edge cases. Most of our customers don't have this issue, because they are buying our product primarily to protect user mailboxes (and now OneDrive as well).

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Re: Feature Request - Backup of Office 365 Sharepoint

Post by -pekr- » Aug 06, 2018 3:29 pm

Well, not much to add, Gostev :-) In my already expressed opinion, mailboxes and OneDrive, have different aspects, than SharePoint. Mailbox and OneDrive can be easily seen as a per-user (private) stuff. And even then, with something like OneDrive, I am not much worried here, as it could be considered being kind of a backup already. Now I know, that professionals don't want to hear that :-) But typical admin situation is to tell users to back-up to some company storage - but most users ignore that. So having OneDrive already kind of works as a backup. With the trashcan, you can cover even the eventual mistake when user deletes something. So - in our case, we were thinking mostly only to back-up OneDrive accounts of a management (top + middle), not the whole company workforce.

With the Sharepoint, we can see different aspects here. We have decided to not build an on-premises farm. But that means, that you have your data in one place only - in a cloud. It's kind an opposite to user based OneDrive. That's why we have expected per 1TB pricing, or per site one. If you add few new users to your site next week, will you have to adjust your licensing? That stuff can be quite danymic, as users will be added to internal sites on a per project etc. basis, some sites are going to be scrapped / archived, once project is finished, etc.

So, that's why, in my opinion, your recent SP licence pricing does not much the nature of the Sharepoint ...

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Re: Feature Request - Backup of Office 365 Sharepoint

Post by n0creativity » Aug 13, 2018 2:30 am

I just want to thank the Veeam team for listening and having some discussions with regard to some of the pain points. Despite my disappointment with the initial licensing choice, the willingness to have an open dialogue about these things has been a pleasant surprise. It really isn't something I see in the tech/software provider world these days and it really is appreciated.

Mike Resseler
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Re: Feature Request - Backup of Office 365 Sharepoint

Post by Mike Resseler » Aug 13, 2018 5:03 am

David,

Thanks! Yes we do this as we believe this is the way to design our solutions. Not only on the licensing but also on the technical side. As of last week, we started up the discussions with several teams, and while there won't be a solution quickly (I hope you understand we need to investigate this with several parties now, to make sure we don't need to change again afterwards ;-)). But all teams agreed a solution must be found

Cheers
Mike

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Re: Feature Request - Backup of Office 365 Sharepoint

Post by Daniel N. » Sep 19, 2018 8:07 pm

Gostev wrote:
Aug 06, 2018 1:56 pm
@David in discussing this more internally, I think we just need to introduce some dedicated offering for the educational sector - the one that will consider your realities and still be profitable for Veeam. I asked the cross-functional VBO team to start these discussions. In the meantime, I think using the Community Edition is the best bet for you.

@Petr sound good, please do keep your thoughts coming! We prefer to keep the licensing simple (per-user), but are still open to suggestions how to make SharePoint licensing more fair in the edge cases. Most of our customers don't have this issue, because they are buying our product primarily to protect user mailboxes (and now OneDrive as well).
Hi Gostev,

I have a customer who is not eligible for any discounts (neither education nor non-profit). He has 10 main employees, 4 shared mailboxes and a sharepoint site with under 1TB of data. But also about 30 front like workers with a mailbox and access to the sharepoint site.

The issue my customer has is that the frontline workers mainly work with email. But he does not need to backups their mailboxes as their email correspondence with the is backed up with the main employee mailboxes. The frontline workers also only occasionally access the sharepoint site. Because of the current licensing, he would be forced to fully license them, even though the frontline worker data is not important at all. Before he went to the cloud, he could just protect as many VMs as he'd like, regardless of user count. There is a perceived disadvantage because before, he bought a license and fully utilized it and now he has to buy 30 licenses where he doesn't understand why he needs them. You may say 1.10 € per user (or whatever is costs) is cheap, but small companies perceive it as expensive because they have to pay for more licenses than they actually want to backup. Maybe there is a model where the customer has the better feeling of buying exactly as many licenses as he needs, even if they are a little more expensive?

Another drawback is that in SP anyone can basically invite anyone to sites they have access to. So with the current licensing model, if licensed employee X invites unlicensed employee Y to a SP site that could mean that now the SP site isn't fully licensed and not backed up. The problem is that in SP you cannot prevent users from inviting other users. Once again, this makes backups and licensing unmanageable, if you can't afford user licenses for the entire organization.

By the way, I'm a big fan of your weekly newsletter. That's the first thing I read every monday morning after waking up.

Gostev
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Re: Feature Request - Backup of Office 365 Sharepoint

Post by Gostev » Sep 20, 2018 12:23 am

Thank you for your kind words, Daniel.

You're making all valid points from the user perspective. However, there's one other critical aspect to this issue that you are missing: if we sell the solution cheaper than certain threshold, we'll loose money as a business (mostly on support costs, but also the costs of actually making the sale).

Accordingly, it was not our focus to design our licensing to provide a-la-carte flexibility for customers to tailor every bit of their needs to their liking, spending the least amount of money possible. Even if we did go this route, I assure you the pricing would be totally different than it is today to ensure profitability in the realities of such a licensing. However, it would also make licensing extremely complex, significantly complicating the sale process and again increasing our costs of doing business. So instead, we went with absolute simplest model possible - which does lack flexibility, but is very simple and predictable for customers - and, importantly, matches the way they license Microsoft Office 365 itself. And I can tell you that aside of corner cases such as ones discussed here, most customers actually love it.

Of course, every licensing model has its pros and cons. But as long as cons are mostly limited to corner cases and can be handled, it's not a problem. When a large customer has such a corner case, the issue is easy to fix there with discounts/ELA to get the price inline with their specific needs. So it's only small customers where there's no good mutually beneficial solution, specifically due to the negative profitability of such a sale. And there's only one way to solve this issue to "mutual satisfaction", where a customer gets the product and Veeam does not lose money over this transaction: by simply giving away the product for free with no support for a limited amount of users. And this is exactly what we did with our Community Edition.

Hopefully this clarifies our position a little bit - and that what I am writing makes sense, considering it's half past 2am my time :D

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Re: Feature Request - Backup of Office 365 Sharepoint

Post by Daniel N. » Sep 20, 2018 11:12 am

Thanks for your reply. There is just one thing I want to make clear, because your assumption makes me look naive.

> However, there's one other critical aspect to this issue that you are missing: if we sell the solution cheaper than certain threshold, we'll loose money as a business

No. I was not missing this and did not ask for cheaper prices.

Gostev
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Re: Feature Request - Backup of Office 365 Sharepoint

Post by Gostev » Sep 20, 2018 12:48 pm

Ah, sorry - did not mean to imply that of course. This was in response to the following statement:
Daniel N. wrote:
Sep 19, 2018 8:07 pm
You may say 1.10 € per user (or whatever is costs) is cheap, but small companies perceive it as expensive

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Re: Feature Request - Backup of Office 365 Sharepoint

Post by jandrewartha » Sep 25, 2018 3:01 am

So we're a K12 school with staff and students in a single tenant, and I bought VBO to back up staff email and OneDrive, which it does fine. Currently I have a job with each staff member who's been migrated to Exchange Online manually added to it.

It would be nice to back up the staff Teams and Sites as well, but short of manually managing them (and our O365 Groups are very adhoc still) it doesn't seem easy. Even just being able to exclude Personal Sites from an Organization Site backup would be a good start, since I don't care about backup up students' personal sites, and staff personal sites are already backed up via the other job. Or if exclusion could be based on membership in a group (ie Students). Happy to pay to back up staff data, but not to back up student data (unless you have a separate cheaper student SKU, one of my general bug bears about cloud service pricing is they count students as full-priced users).

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Re: Feature Request - Backup of Office 365 Sharepoint

Post by Mike Resseler » Sep 25, 2018 10:19 am

Hi Jandrewartha,

What you ask is actually possible. You can add an entire organization, go to the next page and exclude the same organization but then edit the processing options to exclude specific personal sites and organization site.
You can also exclude based on a group.

And since you are a K12, you should be able to talk to your representative for pricing

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Re: Feature Request - Backup of Office 365 Sharepoint

Post by jandrewartha » Sep 27, 2018 5:10 am

No, you can't, since you either a) can't add a whole organization to the exclude page or b) if you try and add sites on the exclude page, the Personal Sites section is only an expander, not a checkbox. Excluding a group is an O365 group, not excluding all groups (or users) that have a member in common with that group.

https://helpcenter.veeam.com/docs/vbo36 ... tml?ver=20
To exclude certain objects from processing, click Add and choose what Users, Groups and/or Sites objects you want to exclude.
Note the lack of Organization as an object you can exclude.

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Re: Feature Request - Backup of Office 365 Sharepoint

Post by Polina » Sep 27, 2018 11:35 am

Jandrewartha,

I might be missing something here, but Mike is correct - such functionality is already available (while it, indeed, may require some manual work to configure the job).
When you expand the Personal Sites node on the exclusions screen, the checkboxes for each personal site will be available. You can check mark all the personal sites, which you would like to exclude from processing.
Another way to add team/group sites only to a backup job is to select them on the Select items to backup screen: Backup the following items -> Add -> Sites -> select the required sites from the list.

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Re: Feature Request - Backup of Office 365 Sharepoint

Post by Daniel N. » Sep 30, 2018 8:53 pm

Gostev wrote:
Sep 20, 2018 12:48 pm
Ah, sorry - did not mean to imply that of course. This was in response to the following statement:
Gostev, if you quote me, than quote the whole sentence and don't take out the context
You may say 1.10 € per user (or whatever is costs) is cheap,
but small companies perceive it as expensive because they have to pay for more licenses than they actually want to backup. Maybe there is a model where the customer has the better feeling of buying exactly as many licenses as he needs, even if they are a little more expensive?

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