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TechGuyVT
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Full Name: John L.
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Feature request: Email job notifications

Post by TechGuyVT » Mar 24, 2018 5:30 am

With Veeam for O365 for some reason the email notifications are sent using UTF-16 encoding rather than UTF-8. This causes major issues with Mac Mail and is not compatible. I opened a support ticket as well Case # 02693856. Josh reccomended i put in a "Feature" request for this issue.

What Mac Mail shows:
http://imgur.com/sknQZCC
Image

Mike Resseler
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Re: Feature request: Email job notifications

Post by Mike Resseler » Mar 26, 2018 5:46 am

Hi John,

first: Welcome to the forums.

I will look into this and talk to the engineers to see what can be done about it. Thanks for letting us know. Is this the only solution you have where you can't read the emails? It seems a bit weird as we use a simple standard through windows.

Also, many of our engineers use Mac and they haven't told me anything so far so...

But as said, I will look into it. What MAC OS are you using?

Cheers
Mike

TechGuyVT
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Re: Feature request: Email job notifications

Post by TechGuyVT » Mar 28, 2018 12:52 pm

Only issues i have ever had with this are with Veeam O365. ALL of your other software send notifications in UTF-8 format so there is no issues.

Happens on High Sierra and Sierra as I have tested both, ONLY way i can replicate the issue is with Mac built in Mail(What I mainly use), Works fine in Outlook for Mac or a web browser. So to view my reports I have to open Outlook for mac just to view them. If you would like to see it in action I am available.

John

Mike Resseler
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Re: Feature request: Email job notifications

Post by Mike Resseler » Mar 28, 2018 1:37 pm

Hey John,

I have possibly good news for you. I talked with our engineers, and there is something you can change in the config file. ((%programdata%\Veeam\Backup365\Config.xml)

There are 3 values
• /Veeam/Email - MessageHeadersEncoding
• /Veeam/Email - MessageSubjectEncoding
• /Veeam/Email - MessageBodyEncoding

Possible values:
• UTF-8
• UTF-16 (default)

Example:

<Veeam>
<Email MessageHeadersEncoding=”UTF-8” MessageSubjectEncoding=”UTF-16” MessageBodyEncoding=”UTF-8” />
</Veeam>

This can be applied to:
• VBO server
• VBO proxy
• VEX

Let me know if that works for you
Mike

Mike Resseler
Veeam Software
Posts: 4825
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Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
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Re: Feature request: Email job notifications

Post by Mike Resseler » Mar 28, 2018 2:24 pm

PS: You need to have version 1309 to be able to do this. If you are at a lower build number, apply this KB: https://www.veeam.com/kb2412

rain2018
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Re: Feature request: Email job notifications

Post by rain2018 » May 21, 2018 2:05 pm

Hello,
I tried to apply your solution, unfortunately without success. if I complete the entry in the config.xml that you have listed and then restart the services, a backup file will be created automatically and all entries will be lost. The utf-16 problem is also very annoying for us because the pässler prtg network management is not able to interpret the subject and thus a monitoring of these mails is not possible.
please for exact instructions, as with the latest version of o365 backup the entries in the config.xml or proxy.xml have to be done.
Thanks and Greetings,
Ralf I.

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