Getting error trying to add org.

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Getting error trying to add org.

Veeam Logoby cerberus » Wed Nov 02, 2016 3:10 pm

Hello,

Trying to give the new tool a test; trying to "Add Org" and I run into error "Failed to get folder permissions. The SMTP address has no mailbox associated with it.".

Image

I am using an account that has Office 365/Exchange Online "admin" access but does not have a mailbox in O365 (the mailbox is on-premise). Does it only work with accounts that have O365 mailbox?

I will try that next.
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Re: Getting error trying to add org.

Veeam Logoby Mike Resseler » Wed Nov 02, 2016 5:47 pm

Hi MD,

I have good news and bad news...

The good news: we have an RC available now: veeam-backup-for-microsoft-office-365-f47/download-of-veeam-backup-for-microsoft-office-365-relea-t38574.html

The bad news: Could you uninstall the beta version (see instructions in the post) and deploy the latest version?

Mike
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Re: Getting error trying to add org.

Veeam Logoby cerberus » Wed Nov 02, 2016 7:08 pm

I am using the latest build (VeeamBackupOffice365_9.5.0.827.RC1) already when I encountered this error.
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Re: Getting error trying to add org.

Veeam Logoby Mike Resseler » Wed Nov 02, 2016 7:11 pm

OK. That is not good...

Did you already tried it with an account that has an O365 mailbox?

In the meantime, can you save the logs on your cloud file sharing solution of choice and sent me the link?

Thanks

Mike
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Re: Getting error trying to add org.

Veeam Logoby Kostya » Wed Nov 02, 2016 9:57 pm

cerberus, please check this thread, could this be the case?
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Re: Getting error trying to add org.

Veeam Logoby cerberus » Thu Nov 03, 2016 2:54 pm

This works now, it boiled down to needing to use a Office 365 account who's mailbox is in the cloud instead of using a on-premise exchange account which has its account (AADSync) in the O365 cloud.

For anyone else that may run into this, need to use an account who's mailbox is in the cloud, the AD account can still be synced with on-premise Active Directory; but the mailbox must reside in the cloud.

Kostya, the link you mentioned is a separate issue/feature request (I will update that shortly now that I got this part to work).
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Re: Getting error trying to add org.

Veeam Logoby Magz » Thu Nov 24, 2016 8:10 am

I have been able to add two tenants earlier with an Admin-account that does not have a mailbox, but I am not able to do this anymore. Has something changed requiring the account used to have a mailbox?
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Re: Getting error trying to add org.

Veeam Logoby Mike Resseler » Thu Nov 24, 2016 9:53 am

Magne,

Unless you have changed a version in between, we didn't change anything... Can you tell us if something was changed at your side? Different installation / different user maybe?

Thanks
Mike
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Re: Getting error trying to add org.

Veeam Logoby Kostya » Thu Nov 24, 2016 10:05 am

Magne, this issue is related to Microsoft Office 365 API changes. It will be fixed in GA build.
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Re: Getting error trying to add org.

Veeam Logoby Magz » Thu Nov 24, 2016 10:23 am

Great. Thank you for the clarification Kostya!

Do you have a date for GA?
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Re: Getting error trying to add org.

Veeam Logoby foggy » Fri Nov 25, 2016 1:11 pm

It's just around the corner, not really long to wait.
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