Maintain control of your Microsoft Office 365 email data
chtn
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Re: Invalid Exchange Server version

Post by chtn » Aug 30, 2017 1:49 pm 2 people like this post

If you are reading this thread and looking for the solution, just open a ticket already! Within 10 minutes of my opening a ticket, I had a response with the solution (including the link to the DLL file). Took me 3 minutes to implement, then less than 5 minutes for a successful backup to run. Total time from "I need help" to "fix implemented, tested, and confirmed" was 18 minutes! It has now ran successfully 5x in a row after consistent failures/warnings over the 24 hours before the fix was applied.

Kudos to Veeam for fast turnaround on these support requests!

Misterb
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Re: Invalid Exchange Server version

Post by Misterb » Aug 30, 2017 7:32 pm

Well... same thing here. Case #02297435. Thanks for the follow up!

poombah
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Re: Invalid Exchange Server version

Post by poombah » Aug 31, 2017 1:37 am

CaseID# 02297647- Same issue.

Drakko
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Re: Invalid Exchange Server version

Post by Drakko » Aug 31, 2017 6:57 am

Hello,

I've got this problem with 1 mailbox since yesterday. No issue before.

case : #02297767

Regards

cdlane
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Re: Invalid Exchange Server version

Post by cdlane » Aug 31, 2017 7:23 am

Ditto: -

#02297796

cdlane
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Re: Invalid Exchange Server version

Post by cdlane » Aug 31, 2017 8:14 am

3 minute turnaround! I'll wear the Yellow jersey until somebody can beat that!

All working correctly.

greg.haberek
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Re: Invalid Exchange Server version

Post by greg.haberek » Aug 31, 2017 1:17 pm

I'm experiencing the same problem. I'm up to 29 of 78 mailboxes failing now. Opened a support case this morning: #02298258

cmor1701d
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Re: Invalid Exchange Server version

Post by cmor1701d » Aug 31, 2017 1:41 pm

Case # 02298194 but no yellow jersey for me. Took ~20 minutes for the reply from Veeam with the link for the DLL. Fix then took ~3 minutes. Mailboxes now backing up again.

THANK YOU ALL.

LukeG
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Re: Invalid Exchange Server version

Post by LukeG » Aug 31, 2017 5:10 pm

We are having the same issue.

nicolasross
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Re: Invalid Exchange Server version

Post by nicolasross » Sep 01, 2017 1:42 am

I also have this issue. I cannot open up a case, it says my support ID can't open cases...

edp.golden
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Re: Invalid Exchange Server version

Post by edp.golden » Sep 01, 2017 7:52 am

Support Case # 02299004

Within 30 minutes Veeam Support sent me an email with the Fix

Issue SOLVED

Thank you Veeam Support

HerbieMartin
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Re: Invalid Exchange Server version

Post by HerbieMartin » Sep 01, 2017 9:43 am

Support case ID: 02299233

I've had this problem for a few days now. Today, 16 mailboxes failed to backup, 93 were successful.

I found this message on Microsoft's site. Is this relevant?

https://support.microsoft.com/en-us/hel ... valid-sort

MPlesnerJ
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Re: Invalid Exchange Server version

Post by MPlesnerJ » Sep 01, 2017 11:54 am

Funny note, Veeam backup for Office 365 version 1.0 get the error. My 1.5 beta, don't get the error.

pmansfield
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Re: Invalid Exchange Server version

Post by pmansfield » Sep 01, 2017 1:09 pm

I'm getting this too. 391 mailboxes - 33 issues.

vmniels
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Re: Invalid Exchange Server version

Post by vmniels » Sep 01, 2017 1:22 pm

We have an updated DLL which resolves the issue, please contact support. Microsoft modified the Exchange version on their side hence this issue.
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