Maintain control of your Microsoft Office 365 email data
m.novelli
Veeam ProPartner
Posts: 338
Liked: 38 times
Joined: Dec 29, 2009 12:48 pm
Full Name: Marco Novelli
Location: Asti - Italy
Contact:

Invalid Exchange Server version

Post by m.novelli » Aug 25, 2017 4:03 am 1 person likes this post

Hi guys, since a couple of days I'm getting this error on different tenants and different backup Servers:

Processing mailbox xxx failed with error: Invalid Exchange Server version

I'm running Veeam Backup for Office 365 release 1.0.0.912

This issue has been already reported to Veeam Support?

Thanks!

Marco

m.novelli
Veeam ProPartner
Posts: 338
Liked: 38 times
Joined: Dec 29, 2009 12:48 pm
Full Name: Marco Novelli
Location: Asti - Italy
Contact:

Re: Invalid Exchange Server version

Post by m.novelli » Aug 25, 2017 4:06 am

Some more info from logs

8/25/2017 1:46:08 AM 13 (6196) Adding 1 mailboxes in processing...
8/25/2017 1:46:08 AM 13 (6196) Processing mailbox: xxx...
8/25/2017 1:46:08 AM 13 (6196) Connecting to Exchange Web Services...
8/25/2017 1:46:08 AM 13 (6196) Host: outlook.office365.com
8/25/2017 1:46:08 AM 13 (6196) Requesting folder hierarchy changes...
8/25/2017 1:46:09 AM 13 (6196) No folder hierarchy changes
8/25/2017 1:46:09 AM 13 (6196) Preparing folders for items processing...
8/25/2017 1:46:09 AM 13 (6196) Error: Invalid Exchange Server version
8/25/2017 1:46:09 AM 13 (6196) Stack:
8/25/2017 1:46:09 AM 13 (6196) at Veeam.Ews.ExServices.GetExchangeServerVersion()
at Veeam.Ews.ExServices.get_ExchangeServerVersion()
at Veeam.Archiver.Source.MailboxActivator.PrepareFolders(IMailboxContext bind, ExFolder top, ExcludedFolders excluded, CancellationToken cancel)
at Veeam.Archiver.Source.MailboxActivator.DoMailboxWork(CancellationToken cancel)
at Veeam.Archiver.Source.MailboxAction.DoWork(CancellationToken cancel)
8/25/2017 1:46:09 AM 13 (6196) Mailbox processing failed: xxx

Mike Resseler
Veeam Software
Posts: 5000
Liked: 530 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Invalid Exchange Server version

Post by Mike Resseler » Aug 25, 2017 6:24 am

Marco,

Can you give us the support case number?

thanks
Mike

colshaw
Novice
Posts: 6
Liked: never
Joined: Sep 03, 2011 3:06 pm
Full Name: colin shaw
Contact:

Re: Invalid Exchange Server version

Post by colshaw » Aug 25, 2017 8:16 am

We are also experiencing this issue, started yesterday. Same log message and application version as OP. Not all mailboxes fail, yesterday we had 4 failed today we have 10.

Mike Resseler
Veeam Software
Posts: 5000
Liked: 530 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Invalid Exchange Server version

Post by Mike Resseler » Aug 25, 2017 8:38 am

Colin,

Please create a support case! We need to find out what is happening

Thanks
Mike
(PS: Post the case ID and afterwards the outcome also)

colshaw
Novice
Posts: 6
Liked: never
Joined: Sep 03, 2011 3:06 pm
Full Name: colin shaw
Contact:

Re: Invalid Exchange Server version

Post by colshaw » Aug 25, 2017 8:42 am

case # 02291724.

Summary: Issue being discussed internally at Veeam with no current resolution.

m.novelli
Veeam ProPartner
Posts: 338
Liked: 38 times
Joined: Dec 29, 2009 12:48 pm
Full Name: Marco Novelli
Location: Asti - Italy
Contact:

Re: Invalid Exchange Server version

Post by m.novelli » Aug 25, 2017 8:51 am

Hi guys, my case ID is  #02291747

gbeach
Lurker
Posts: 1
Liked: never
Joined: Aug 25, 2017 9:20 am
Full Name: Gary Beach
Contact:

Re: Invalid Exchange Server version

Post by gbeach » Aug 25, 2017 9:42 am

Same issue here Case ID # 02291648

Mike Resseler
Veeam Software
Posts: 5000
Liked: 530 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Invalid Exchange Server version

Post by Mike Resseler » Aug 25, 2017 9:52 am

Thanks Gary, and welcome to the forums!

jonsibar
Novice
Posts: 5
Liked: never
Joined: Jan 24, 2017 9:52 am
Contact:

Re: Invalid Exchange Server version

Post by jonsibar » Aug 25, 2017 11:38 am

Same issue - Case # 02291766

Kane
Lurker
Posts: 2
Liked: never
Joined: Aug 27, 2017 3:34 am
Full Name: Kane
Contact:

Re: Invalid Exchange Server version

Post by Kane » Aug 27, 2017 3:38 am

Same issue mine slowly got worse and now none of my boxes are backing up. I have not opened a case yet.

Thanks,

Kane

Kane
Lurker
Posts: 2
Liked: never
Joined: Aug 27, 2017 3:34 am
Full Name: Kane
Contact:

Re: Invalid Exchange Server version

Post by Kane » Aug 27, 2017 3:55 am

Same issue Case #02293191.

Kostya
Veeam Software
Posts: 104
Liked: 28 times
Joined: Jun 18, 2012 9:38 am
Full Name: Kostya Yasyuk
Contact:

Re: Invalid Exchange Server version

Post by Kostya » Aug 27, 2017 6:52 pm 3 people like this post

Hi All, it looks like the version of backend Exchange servers in Office 365 has been quietly changed by Microsoft. Dev team is aware of this issue and is working towards the resolution.

Pedro Ferreira
Lurker
Posts: 1
Liked: 1 time
Joined: Aug 28, 2017 9:22 am
Full Name: Pedro Ferreira
Contact:

Re: Invalid Exchange Server version

Post by Pedro Ferreira » Aug 29, 2017 8:38 am 1 person likes this post

I have the same issue with 2 clients.

When there is a solution, leave it here please.

Thanks,

Pedro

robbys
Novice
Posts: 7
Liked: 1 time
Joined: Nov 17, 2014 11:01 am
Full Name: Robby Swartenbroekx
Contact:

Re: Invalid Exchange Server version

Post by robbys » Aug 29, 2017 11:16 am 1 person likes this post

Ditto!

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest