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m.novelli
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Job exceeded the allowed backup window after upgrade to v3

Post by m.novelli » Apr 07, 2019 5:40 pm

Hi guys, I've updated from v2.0 latest patch to v3.0 in my Office and now I'm getting the error "Job exceeded the allowed backup window" since 3 - 4 days

In the global statistics I see very little data transferred (732.9 MB) in 9 hours , but a very high item count: Items transferred 246.150

With old v2.0 the data transferred was very similar, but the item count in the range of 4.000 - 10.000 every day

Please let me know if this is a know issue or if I have to open a support ticket with logs

Many thanks, ciao

Marco

nielsengelen
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Re: Job exceeded the allowed backup window after upgrade to v3

Post by nielsengelen » Apr 08, 2019 8:00 am

Hi Marco,

Can u double check the "Terminate the job if it exceeds allowed backup windows" thickbox is not enabled (as explained in https://helpcenter.veeam.com/docs/vbo36 ... tml?ver=30)? If this isn't the case, it might be best to contact support and have an insight into what is happening.
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m.novelli
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Re: Job exceeded the allowed backup window after upgrade to v3

Post by m.novelli » Apr 08, 2019 8:07 am

Obviously is enabled... the point is that after upgrade to v3 the Item Processed count multiplied by 20x :-/

Marco

nielsengelen
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Re: Job exceeded the allowed backup window after upgrade to v3

Post by nielsengelen » Apr 08, 2019 8:17 am

Oh, I thought that was your issue :-). My bad. v3 introduced a change in regards to OneDrive and SharePoint backups which may explain this behavior but feel free to contact support so they can confirm this or not.
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Mike Resseler
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Re: Job exceeded the allowed backup window after upgrade to v3

Post by Mike Resseler » Apr 08, 2019 8:38 am

Marco,

Yes, Niels is right. Please log the support case ID here so we can follow-up, and let us know what the result of the investigation is.

Thanks
Mike

sanch
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Re: Job exceeded the allowed backup window after upgrade to v3

Post by sanch » Apr 09, 2019 8:40 am

Hello, any update on it ? Also planning to update to v3.

Mike Resseler
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Re: Job exceeded the allowed backup window after upgrade to v3

Post by Mike Resseler » Apr 09, 2019 9:41 am

Hey Sanch,

I haven't received the support case ID so I can't tell what the outcome is. I noticed you had another thread also. Could you do that first and see if there are anymore issues?

Thanks
Mike

m.novelli
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Re: Job exceeded the allowed backup window after upgrade to v3

Post by m.novelli » Apr 15, 2019 8:44 am

I've just waited some days and the Item Counts and time to backup returned to normal values. It seems to me that VBO re-read all mail items already backupped after upgrade to v3 :-/

Marco

nielsengelen
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Re: Job exceeded the allowed backup window after upgrade to v3

Post by nielsengelen » Apr 15, 2019 8:47 am

We do optimize the database but the behavior is new (at least, new to me). You're still welcome to contact support if you want an extra check/pair of eyes.
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Mike Resseler
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Re: Job exceeded the allowed backup window after upgrade to v3

Post by Mike Resseler » Apr 15, 2019 8:48 am

As far as I know it shouldn't... Did you make any adjustments to the retention?

Polina
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Re: Job exceeded the allowed backup window after upgrade to v3

Post by Polina » Apr 15, 2019 11:16 am

On the first job run after the upgrade, VBO performs a full backup to ensure data consistency. It doesn't transfer the data which is already stored in a repository, but the item count reflects how many items were "accessed"/"checked" during this full. The next run is incremental and the count must get back to normal.

m.novelli
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Re: Job exceeded the allowed backup window after upgrade to v3

Post by m.novelli » Apr 15, 2019 12:07 pm

Ok this seems to be my case... in my small company the Full Backup took about 1 week (about 7 mailboxes active , and some inactive) with a 100 / 20 Mbit connection and an old Server where I've installed VBO v3

I have to check with a bigger customer

Marco

Polina
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Re: Job exceeded the allowed backup window after upgrade to v3

Post by Polina » Apr 15, 2019 12:40 pm

Marco,

As Mike suggested above, it's worth to let our support engineers check your connection and setup and see if there's a chance to enhance the performance in your infrastructure. But in general, the more items are being processed, the more time it takes.

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