Maintain control of your Microsoft Office 365 email data
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m.novelli
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Mail item data export failed

Post by m.novelli » Jan 11, 2018 8:56 am

Hi guys, I have about four customers that are getting this error on some mailboxes since a week

Processing mailbox xxx failed with error: Mail item data export failed. There is an error in XML document (1, 6007888).. Unexpected end of file has occurred. The following elements are not closed: m:Data, m:ExportItemsResponseMessage, m:ResponseMessages, m:ExportItemsResponse, s:Body, s:Envelope. Line 1, position 6007888.

Is this a know issue? Probably some Microsofts changes on backend?

I'm running VBO build 1.5.0.1309

Thanks for any advice,

Marco

Mike Resseler
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Re: Mail item data export failed

Post by Mike Resseler » Jan 11, 2018 9:21 am

I am not aware of any changes on MSFT backend (but then again, these mostly happen without anyone being notified...)

Please create a support call, log the support case ID here and let us know the follow-up. I will try to follow what is happening from my side

Cheers
Mike

m.novelli
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Re: Mail item data export failed

Post by m.novelli » Jan 11, 2018 9:29 am

OK, case #02462454 was created.

ciao

Mike Resseler
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Re: Mail item data export failed

Post by Mike Resseler » Jan 11, 2018 9:32 am

Thanks Marco

Keep us informed

m.novelli
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Re: Mail item data export failed

Post by m.novelli » Jan 15, 2018 10:59 am

Hi guys, I solved the issue lowering the "number of threads" to 4 and setting max bandwidth usage to about 80% of the customer Internet line

https://helpcenter.veeam.com/docs/vbo36 ... tml?ver=15

Ciao,

Marco

Jeremy Miller
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Re: Mail item data export failed

Post by Jeremy Miller » Jan 16, 2018 9:38 pm

Getting the same errors. Reducing threads and bandwidth tonight to see if that clears them up.

Did support provide clarification on why the increased threads causes these errors? Or if there is an alternative to reducing the threads?

m.novelli
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Re: Mail item data export failed

Post by m.novelli » Jan 18, 2018 4:03 pm

Hi, no clarification or any additional info, just "try this"

Marco

Mike Resseler
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Re: Mail item data export failed

Post by Mike Resseler » Jan 22, 2018 6:06 am

As (some) additional info:

That error is normally related to network performance.

Not much but hope it helps
Mike

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