Maintain control of your Microsoft Office 365 email data
TBeckner
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Re: Mailbox backup failures since 01/01/17

Post by TBeckner » Jan 05, 2017 2:47 pm

Same problem, multiple mailbox failures since 12/31/2016. Found the License File and have the Support ID, will open ticket. Thanks.

Mike Resseler
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Re: Mailbox backup failures since 01/01/17

Post by Mike Resseler » Jan 05, 2017 3:10 pm

Hi Timothy,

Thanks for opening the ticket. We are working hard on creating a hotfix but it is not available yet at this moment. But please still open the ticket to get the latest information

Thanks
Mike

jvandevelde
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Re: Mailbox backup failures since 01/01/17

Post by jvandevelde » Jan 06, 2017 7:55 am

Sample problem. 4 out of 88 mailboxes failing since the 1st of Jan. Created support ticket#02031030. Waiting for feedback from support.

SKratzTS
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Re: Mailbox backup failures since 01/01/17

Post by SKratzTS » Jan 06, 2017 7:25 pm

"Me too" - Case opened - #02031718.

Mike Resseler
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Re: Mailbox backup failures since 01/01/17

Post by Mike Resseler » Jan 07, 2017 6:47 am

Thanks all!

We are working on it. Stay tuned.

Delo123
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Re: Mailbox backup failures since 01/01/17

Post by Delo123 » Jan 09, 2017 7:34 am

Last week someone asked my why why still had Exchange on-premises, this week some of the same guys didn't sleep very well...

mcz
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Re: Mailbox backup failures since 01/01/17

Post by mcz » Jan 09, 2017 7:46 am

Hello, we are having exactly the same problem, our support ID is 02026238

MarksJHF
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[MERGED] mailboxes start failing

Post by MarksJHF » Jan 09, 2017 8:06 am

Lately the backup starts skipping more and more mailboxes.

it started with just 1 or 2 mailboxes but now we are at 103 mailboxes that fail during the backup.
they all give the same error message (Error: Object reference not set to an instance of an object.)

in the log file i find this but i cant find a way to resolve the issue.
I tried editing the job and organisation but it still fails on multiple mailboxes.

21 (2892) Stack:
1/8/2017 9:31:22 PM 21 (2892) at Veeam.Archiver.Source.SyncPage.SaveChanges(IFolderRepository repository)
at Veeam.Archiver.Source.ItemProcessor.ProcessFolder(Byte[] id, ExFolder folder, Byte[] currentState)
at Veeam.Archiver.Source.ItemProcessor.<>c__DisplayClass6_0.<Process>b__0()
at Veeam.Archiver.Source.FolderRetry.<>c__DisplayClass14_0`1.<Process>b__0()
at Veeam.Archiver.Source.FolderRetry.Process(Action action)
at Veeam.Archiver.Source.FolderRetry.Process[T](Func`1 func)
at Veeam.Archiver.Source.ItemProcessor.Process(ExFolder folder)
at Veeam.Archiver.Source.FolderProcessor.DoMailboxWork(CancellationToken cancel)
at Veeam.Archiver.Source.MailboxAction.DoWork(CancellationToken cancel)

Mike Resseler
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Re: mailboxes start failing

Post by Mike Resseler » Jan 09, 2017 8:08 am

Hi,

I assume this will be the same as in this thread: veeam-backup-for-microsoft-office-365-f ... 39955.html

Please create a support case and post the case ID here. We are aware of this issue and our teams are working hard on creating the solution

Brgds,
Mike

MarksJHF
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Re: mailboxes start failing

Post by MarksJHF » Jan 09, 2017 8:30 am

Dear Mike,

thanks, I am having the same issue indeed. I've opened a support case Case #02032372 was created.

Regards

Mark

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Re: Mailbox backup failures since 01/01/17

Post by GregorS » Jan 09, 2017 9:10 am

Adding my case # 02029991.

mcz
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Re: Mailbox backup failures since 01/01/17

Post by mcz » Jan 09, 2017 10:50 am

OK I have just talked to the support engineer and he told me that this issue can been reproduced in the veeam labs. R&D is working on it and should provide a suitable patch or update within approx. one week. Just for information!
There has been a new kb article created https://www.veeam.com/kb2217

MarksJHF
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Re: Mailbox backup failures since 01/01/17

Post by MarksJHF » Jan 09, 2017 11:37 am

adding my case aswell Case #02032372

cdlane
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Re: Mailbox backup failures since 01/01/17

Post by cdlane » Jan 09, 2017 4:57 pm

Just in for the first time since the Christmas break and same here: - #02033226

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Re: Mailbox backup failures since 01/01/17

Post by nicolasross » Jan 09, 2017 4:57 pm

Same here, case # 02032975

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