Maintain control of your Microsoft Office 365 email data
ottl05
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Re: Mailbox backup failures since 01/01/17

Post by ottl05 » Jan 11, 2017 10:33 am

same here, no support case opened. we are in testing phase of o365

Mike Resseler
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Re: Mailbox backup failures since 01/01/17

Post by Mike Resseler » Jan 11, 2017 10:35 am

Hi,

Even when you are in testing phase you can open a support call. That will get you informed when there is a solution so you can continue testing.

PS: Did you started testing before 1st of January or after?

ottl05
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Re: Mailbox backup failures since 01/01/17

Post by ottl05 » Jan 11, 2017 10:38 am

before and there were no errors

ottl05
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Re: Mailbox backup failures since 01/01/17

Post by ottl05 » Jan 11, 2017 11:24 am

opened a case: #02035574

foggy
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Re: Mailbox backup failures since 01/01/17

Post by foggy » Jan 11, 2017 11:33 am 1 person likes this post

The fix for this issue will be available within Update 1 for Veeam Backup for Microsoft Office 365, everyone with the case opened should get the pilot version of this update once it is available.

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Re: Mailbox backup failures since 01/01/17

Post by cdlane » Jan 11, 2017 12:29 pm

Hi Alex,

What's the timescale? "The Overlords" are getting twitchy...which is amazing really; three months ago they had no backup of O365! Now it's all "is there anything we can put in place!" and screams of anguish and gnashing of teeth!

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Re: Mailbox backup failures since 01/01/17

Post by SKratzTS » Jan 11, 2017 3:04 pm

Same boat here! Powers that be were OK with Microsoft doing all the O365 backem-upping before (whatever THAT is worth when a user deletes something important and realizes it just outside of their recovery timeframe!)

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Re: Mailbox backup failures since 01/01/17

Post by foggy » Jan 11, 2017 5:01 pm

Chances are it will be available next week.

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Re: Mailbox backup failures since 01/01/17

Post by craig1712 » Jan 12, 2017 2:08 pm

opened a case as well: ID# 02035787

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Re: Mailbox backup failures since 01/01/17

Post by mcz » Jan 16, 2017 8:25 am

Veeam support has sent me the new version with the bugfix included and now it's working in our case. :D

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Re: Mailbox backup failures since 01/01/17

Post by Mike Resseler » Jan 16, 2017 8:45 am

Michael,

Good to hear. I believe we are spreading out the new version with the bugfix to all people with this support case, but we are still monitoring close. Please keep us informed of any issue arises

Thanks
Mike

ottl05
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Re: Mailbox backup failures since 01/01/17

Post by ottl05 » Jan 16, 2017 10:52 am

that sounds great, looking forward receiving the patch

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Re: Mailbox backup failures since 01/01/17

Post by lienkristian » Jan 16, 2017 11:20 am

The patch works like a charm for our envoroment :) it is now version 1.0.0.912

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Re: Mailbox backup failures since 01/01/17

Post by SKratzTS » Jan 16, 2017 2:23 pm

Did not receive it -- They auto-closed 02031718 without resolving the issue. Disappointed.

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Re: Mailbox backup failures since 01/01/17

Post by Mike Resseler » Jan 16, 2017 2:28 pm

Steve,

From what I can see, they have tried to reach out for you but had no response. You also should have received an email that you can phone a number and reference your support ID to re-open it. Then you should be able to get the bugfix.

Can you please do this?

Thanks
Mike

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Re: Mailbox backup failures since 01/01/17

Post by SKratzTS » Jan 16, 2017 2:33 pm

Emails asked for me to update with any new info... I had none, and was just waiting for the update. Figured it would stay open until it was ready.

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Re: Mailbox backup failures since 01/01/17

Post by Mike Resseler » Jan 16, 2017 3:03 pm

Steve,

There are other emails after that. Can you verify that and contact support?

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Re: Mailbox backup failures since 01/01/17

Post by SKratzTS » Jan 16, 2017 3:11 pm

Reached out to re-open the ticket, am now being told there is no fix available and to wait for it in the upcoming weeks.

Uninstalling and trying other products at this point. Really poor service, Veeam. Really poor.

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Re: Mailbox backup failures since 01/01/17

Post by Mike Resseler » Jan 16, 2017 3:35 pm

Steve,

Things should get in a motion today. We apologize for what happened

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Re: Mailbox backup failures since 01/01/17

Post by flash » Jan 16, 2017 3:57 pm

I also didn't get an update yet (I have open ticket)
I asked for status update this morning and got a response that I should wait probably till the official release of the update tomorrow

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Re: Mailbox backup failures since 01/01/17

Post by SKratzTS » Jan 16, 2017 4:32 pm

Update: Email received with download links. Backup attempt #1 running now.

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Re: Mailbox backup failures since 01/01/17

Post by Mike Resseler » Jan 16, 2017 5:33 pm

Steve,

Keep us informed

Flash, that indeed is the idea, but no promises yet

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Re: Mailbox backup failures since 01/01/17

Post by GarrettL » Jan 16, 2017 5:42 pm

I also submitted a case and support wasn't helpful at first until I prodded for 1.0.0.912 and received the download link. Unfortunately all of our clients on the product are still failing. I'd hate to drop Veeam as we're about to sign for all of our clients and having such a core issue is not comforting...

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Re: Mailbox backup failures since 01/01/17

Post by Mike Resseler » Jan 16, 2017 5:44 pm

Garrett,

I might read it wrong but is the update not working for your clients?

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Re: Mailbox backup failures since 01/01/17

Post by GarrettL » Jan 16, 2017 5:54 pm

Hi Mike,

Unfortunately our backups are still failing. Some customers are just select mailboxes with the error while others won't backup any. All are running 1.0.0.912.

Thanks!

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Re: Mailbox backup failures since 01/01/17

Post by Mike Resseler » Jan 16, 2017 5:59 pm

Garrett,

This is not so good news. Can you continue to work with our support team so that our QC and DEV team can continue to investigate?

Thanks
Mike

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Re: Mailbox backup failures since 01/01/17

Post by GarrettL » Jan 16, 2017 6:01 pm

Mike,

I can try my best but I do have to pull the cord on a number of customers as I can't afford much more of a backup gap. I'll keep a few for QC/Dev testing. Feel free to escalate the case too if need be: #02039980

Thanks,

Mike Resseler
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Re: Mailbox backup failures since 01/01/17

Post by Mike Resseler » Jan 16, 2017 6:06 pm 1 person likes this post

Garrett,

I'll look into it (but I can't really promise you anything to be honest)

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Re: Mailbox backup failures since 01/01/17

Post by SKratzTS » Jan 16, 2017 6:13 pm 1 person likes this post

Update resolved the mailbox backup failures on my setup...

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Re: Mailbox backup failures since 01/01/17

Post by Mike Resseler » Jan 16, 2017 6:17 pm

Thanks Steve! If the issue arises, please let us know. And please accept my apologies for the issues that happened with you today. Our support director is going to review this and take the measures so we don't have this issue again. I know it is just an excuse, but it was a miscommunication on our side. We do our best, but sometimes we make mistakes and then we learn from it :-)

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