Maintain control of your Microsoft Office 365 email data
ottl05
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Re: Mailbox backup failures since 01/01/17

Post by ottl05 » Jan 11, 2017 10:33 am

same here, no support case opened. we are in testing phase of o365

Mike Resseler
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Re: Mailbox backup failures since 01/01/17

Post by Mike Resseler » Jan 11, 2017 10:35 am

Hi,

Even when you are in testing phase you can open a support call. That will get you informed when there is a solution so you can continue testing.

PS: Did you started testing before 1st of January or after?

ottl05
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Re: Mailbox backup failures since 01/01/17

Post by ottl05 » Jan 11, 2017 10:38 am

before and there were no errors

ottl05
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Re: Mailbox backup failures since 01/01/17

Post by ottl05 » Jan 11, 2017 11:24 am

opened a case: #02035574

foggy
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Re: Mailbox backup failures since 01/01/17

Post by foggy » Jan 11, 2017 11:33 am 1 person likes this post

The fix for this issue will be available within Update 1 for Veeam Backup for Microsoft Office 365, everyone with the case opened should get the pilot version of this update once it is available.

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Re: Mailbox backup failures since 01/01/17

Post by cdlane » Jan 11, 2017 12:29 pm

Hi Alex,

What's the timescale? "The Overlords" are getting twitchy...which is amazing really; three months ago they had no backup of O365! Now it's all "is there anything we can put in place!" and screams of anguish and gnashing of teeth!

SKratzTS
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Re: Mailbox backup failures since 01/01/17

Post by SKratzTS » Jan 11, 2017 3:04 pm

Same boat here! Powers that be were OK with Microsoft doing all the O365 backem-upping before (whatever THAT is worth when a user deletes something important and realizes it just outside of their recovery timeframe!)

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Re: Mailbox backup failures since 01/01/17

Post by foggy » Jan 11, 2017 5:01 pm

Chances are it will be available next week.

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Re: Mailbox backup failures since 01/01/17

Post by craig1712 » Jan 12, 2017 2:08 pm

opened a case as well: ID# 02035787

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Re: Mailbox backup failures since 01/01/17

Post by mcz » Jan 16, 2017 8:25 am

Veeam support has sent me the new version with the bugfix included and now it's working in our case. :D

Mike Resseler
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Re: Mailbox backup failures since 01/01/17

Post by Mike Resseler » Jan 16, 2017 8:45 am

Michael,

Good to hear. I believe we are spreading out the new version with the bugfix to all people with this support case, but we are still monitoring close. Please keep us informed of any issue arises

Thanks
Mike

ottl05
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Re: Mailbox backup failures since 01/01/17

Post by ottl05 » Jan 16, 2017 10:52 am

that sounds great, looking forward receiving the patch

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Re: Mailbox backup failures since 01/01/17

Post by lienkristian » Jan 16, 2017 11:20 am

The patch works like a charm for our envoroment :) it is now version 1.0.0.912

SKratzTS
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Re: Mailbox backup failures since 01/01/17

Post by SKratzTS » Jan 16, 2017 2:23 pm

Did not receive it -- They auto-closed 02031718 without resolving the issue. Disappointed.

Mike Resseler
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Re: Mailbox backup failures since 01/01/17

Post by Mike Resseler » Jan 16, 2017 2:28 pm

Steve,

From what I can see, they have tried to reach out for you but had no response. You also should have received an email that you can phone a number and reference your support ID to re-open it. Then you should be able to get the bugfix.

Can you please do this?

Thanks
Mike

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