Mailbox backup failures since 01/01/17

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Re: Mailbox backup failures since 01/01/17

Veeam Logoby SKratzTS » Mon Jan 16, 2017 2:33 pm

Emails asked for me to update with any new info... I had none, and was just waiting for the update. Figured it would stay open until it was ready.
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Re: Mailbox backup failures since 01/01/17

Veeam Logoby Mike Resseler » Mon Jan 16, 2017 3:03 pm

Steve,

There are other emails after that. Can you verify that and contact support?
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Re: Mailbox backup failures since 01/01/17

Veeam Logoby SKratzTS » Mon Jan 16, 2017 3:11 pm

Reached out to re-open the ticket, am now being told there is no fix available and to wait for it in the upcoming weeks.

Uninstalling and trying other products at this point. Really poor service, Veeam. Really poor.
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Re: Mailbox backup failures since 01/01/17

Veeam Logoby Mike Resseler » Mon Jan 16, 2017 3:35 pm

Steve,

Things should get in a motion today. We apologize for what happened
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Re: Mailbox backup failures since 01/01/17

Veeam Logoby flash » Mon Jan 16, 2017 3:57 pm

I also didn't get an update yet (I have open ticket)
I asked for status update this morning and got a response that I should wait probably till the official release of the update tomorrow
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Re: Mailbox backup failures since 01/01/17

Veeam Logoby SKratzTS » Mon Jan 16, 2017 4:32 pm

Update: Email received with download links. Backup attempt #1 running now.
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Re: Mailbox backup failures since 01/01/17

Veeam Logoby Mike Resseler » Mon Jan 16, 2017 5:33 pm

Steve,

Keep us informed

Flash, that indeed is the idea, but no promises yet
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Re: Mailbox backup failures since 01/01/17

Veeam Logoby GarrettL » Mon Jan 16, 2017 5:42 pm

I also submitted a case and support wasn't helpful at first until I prodded for 1.0.0.912 and received the download link. Unfortunately all of our clients on the product are still failing. I'd hate to drop Veeam as we're about to sign for all of our clients and having such a core issue is not comforting...
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Re: Mailbox backup failures since 01/01/17

Veeam Logoby Mike Resseler » Mon Jan 16, 2017 5:44 pm

Garrett,

I might read it wrong but is the update not working for your clients?
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Re: Mailbox backup failures since 01/01/17

Veeam Logoby GarrettL » Mon Jan 16, 2017 5:54 pm

Hi Mike,

Unfortunately our backups are still failing. Some customers are just select mailboxes with the error while others won't backup any. All are running 1.0.0.912.

Thanks!
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Re: Mailbox backup failures since 01/01/17

Veeam Logoby Mike Resseler » Mon Jan 16, 2017 5:59 pm

Garrett,

This is not so good news. Can you continue to work with our support team so that our QC and DEV team can continue to investigate?

Thanks
Mike
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Re: Mailbox backup failures since 01/01/17

Veeam Logoby GarrettL » Mon Jan 16, 2017 6:01 pm

Mike,

I can try my best but I do have to pull the cord on a number of customers as I can't afford much more of a backup gap. I'll keep a few for QC/Dev testing. Feel free to escalate the case too if need be: #02039980

Thanks,
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Re: Mailbox backup failures since 01/01/17

Veeam Logoby Mike Resseler » Mon Jan 16, 2017 6:06 pm 1 person likes this post

Garrett,

I'll look into it (but I can't really promise you anything to be honest)
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Re: Mailbox backup failures since 01/01/17

Veeam Logoby SKratzTS » Mon Jan 16, 2017 6:13 pm 1 person likes this post

Update resolved the mailbox backup failures on my setup...
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Re: Mailbox backup failures since 01/01/17

Veeam Logoby Mike Resseler » Mon Jan 16, 2017 6:17 pm

Thanks Steve! If the issue arises, please let us know. And please accept my apologies for the issues that happened with you today. Our support director is going to review this and take the measures so we don't have this issue again. I know it is just an excuse, but it was a miscommunication on our side. We do our best, but sometimes we make mistakes and then we learn from it :-)
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