Maintain control of your Microsoft Office 365 email data
GarrettL
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Re: Mailbox backup failures since 01/01/17

Post by GarrettL » Jan 17, 2017 1:51 am

Mike Resseler wrote:Garrett,

I'll look into it (but I can't really promise you anything to be honest)
Mike,

I'm pleased to say that the .912 build appears to have resolved the issue. Interestingly, if you run the install which will upgrade the app, the errors persist. Fully uninstalling the app and reinstalling seems to have done the trick. 8)

Thanks!

Mike Resseler
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Re: Mailbox backup failures since 01/01/17

Post by Mike Resseler » Jan 17, 2017 4:54 am

GarrettL,

That is good news. Thanks for letting us know

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Re: Mailbox backup failures since 01/01/17

Post by pmansfield » Jan 17, 2017 11:23 am

No sign of the fix for me.

I updated my case asking for a download link, and haven't heard anything back yet.

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Re: Mailbox backup failures since 01/01/17

Post by craig1712 » Jan 17, 2017 11:39 am

I have a case open 02035787 and have been told to watch the https://www.veeam.com/kb2217 and requested to close the case. Can you please send me a link for the patch?

Mike Resseler
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Re: Mailbox backup failures since 01/01/17

Post by Mike Resseler » Jan 17, 2017 3:22 pm

Gentleman,

Update 1 is getting very close. From the moment it is visible I will post the information here also

Thanks
Mike

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Re: Mailbox backup failures since 01/01/17

Post by DavidWolf » Jan 17, 2017 3:27 pm

I am also having this same problem. I have submitted a support case. 50 out of 275 mailboxes are failing.

Case # 02041204

cdlane
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Re: Mailbox backup failures since 01/01/17

Post by cdlane » Jan 17, 2017 8:55 pm

Hey Guys! Share the love! I too have a ticket which has been closed. A PM with a download URL would be most welcome.

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Re: Mailbox backup failures since 01/01/17

Post by cdlane » Jan 18, 2017 8:50 am 1 person likes this post

Many thanks for the download link. It nearly works...let me explain. All mail boxes now back up but one mail box (Administrator) doesn't have an O365 licence so I receive the following two lines: -

18/01/2017 08:27:28 :: Mailbox Administrator () doesn't have a valid Microsoft Office 365 license

18/01/2017 08:27:28 :: Processing mailbox Administrator@{domain}.{tld} failed with error: Failed to get folder properties. An internal server error occurred. The operation failed., Mailbox 'Administrator ()' doesn't have a valid license.

This in itself isn't a problem as the important stuff is backed up (hooray!) From a personal point of view however, I like to run my eye down the emails in the morning and see all green and Successful. If I see red or amber (Failed/Warning) it means I have to go digging around to investigate.

Pre upgrade this morning and pre failures from the 01/01/2017 the backup job quite happily skipped Administrator. The job is defined as Backup All as opposed to Backup Selected so I don't have to change jobs every time somebody new starts.

Let me know if you need me to test any further, I shall also copy this to the forum post in case others happen across the same issue.

satheesh
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Re: Mailbox backup failures since 01/01/17

Post by satheesh » Jan 18, 2017 8:57 am

We also get this error (Object reference not set to an instance of an object) from a couple of the mailboxes. I would also like a download link if there is a hotfix for it. PM please!
Satheesh.net

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Re: Mailbox backup failures since 01/01/17

Post by Mike Resseler » Jan 18, 2017 8:58 am

Chris,

Are you getting an error or a warning?

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Re: Mailbox backup failures since 01/01/17

Post by Mike Resseler » Jan 18, 2017 8:58 am 1 person likes this post

Satheesh,

We are in the final phase of releasing update 1 that fixes this issue. Stay tuned

cdlane
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Re: Mailbox backup failures since 01/01/17

Post by cdlane » Jan 18, 2017 11:52 am

Mike Resseler wrote:Chris,

Are you getting an error or a warning?
Just found the other post...it's a warning in line with the change in Update 1.

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Re: Mailbox backup failures since 01/01/17

Post by michaeljipping » Jan 18, 2017 2:59 pm

Is the solution released yet. We had implemented a work around and would like the patch installed still to prevent this from happening in the future.

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Re: Mailbox backup failures since 01/01/17

Post by Mike Resseler » Jan 18, 2017 3:30 pm

Michael,

No. Not yet. I will post here the moment it is available

mcrape
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Re: Mailbox backup failures since 01/01/17

Post by mcrape » Jan 18, 2017 4:12 pm 3 people like this post

FWIW - I would like to see a toggle under options to say something like 'Report license warnings, but still treat the job as a success'.

I have my job set to 'all mailboxes' so switching it to remove two or three unlicensed mailboxes is a pain when I have 150 that are licensed. It would also introduce the problem of ongoing maintenance when adding new users and needing to make sure they are added to the job.

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Re: Mailbox backup failures since 01/01/17

Post by pmansfield » Jan 20, 2017 10:34 am

I was given links to a B&R 9.5 update, plus an update to O365, and that has fixed the problem.

Last nights backup of mailboxes went without a hitch.

Mike Resseler
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Re: Mailbox backup failures since 01/01/17

Post by Mike Resseler » Jan 20, 2017 12:18 pm

Hi All,
As promised. Appeared on the website seconds ago, the long awaited update that fixes the issue, including some other fixes also. Everything can be found in this KB: https://www.veeam.com/kb2224!

Brgds,
Mike

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Re: Mailbox backup failures since 01/01/17

Post by mcrape » Jan 23, 2017 1:38 pm

For the sake of others, I had some minor issues with the service not starting when I upgraded.

I use a non-domain repository, which entails changing the service's logon account. During the install, the logon credentials were swapped back to the default 'Local System' account. After I changed them back to my custom account, everything worked fine.

Mike Resseler
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Re: Mailbox backup failures since 01/01/17

Post by Mike Resseler » Jan 23, 2017 1:54 pm

Matt,

Thanks! I'm sure it will help others

Cheers
Mike

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Re: Mailbox backup failures since 01/01/17

Post by ottl05 » Jan 24, 2017 7:22 am

with the update backups are working again.

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Re: Mailbox backup failures since 01/01/17

Post by jonsibar » Jan 24, 2017 9:59 am

I got hold of the hotfix before it was public, and the backups worked fine. However, we do get an error for unlicenced users. From what I understand, Update 1 for Veeam Backup for Office 365 is only going to give a warning.

Are there any differences between the pre-release-hotfix and the public Update 1? I can't install it since the build number is the same (912), so I would presume the hotfix and public update is identical?

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Re: Mailbox backup failures since 01/01/17

Post by Dima P. » Jan 24, 2017 11:47 am

jonsibar,

Kindly, check with the support team. Most likely the fix you are referring to was included in the update.

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Re: Mailbox backup failures since 01/01/17

Post by jonsibar » Jan 24, 2017 11:56 am

Update: Seems like the retry of the job was the one that failed. The 'main' job reported only with a warning.

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Re: Mailbox backup failures since 01/01/17

Post by foggy » Jan 24, 2017 12:10 pm

Judging by the build number, you have the update that went public already installed.

Any chance you previously tried to process all mailboxes, while now adding mailboxes explicitly? Behavior is a bit different in these cases, due to some internal logic (in the first case the job will give an error for each unlicensed mailbox and finally fail after retry). As a workaround, you can try to assign and revoke licenses from these mailboxes in Office 365 admin center, this should ensure Veeam Backup for Office 365 doesn't touch them.

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Re: Mailbox backup failures since 01/01/17

Post by jonsibar » Jan 24, 2017 1:23 pm

Actually, it's the other way around. We initially started out backing up a few mailboxes, and increased the number gradually to see how long the backup would take. In the end we switched to 'all mailboxes'

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Re: Mailbox backup failures since 01/01/17

Post by foggy » Jan 24, 2017 2:53 pm

Ah, ok, this explains the difference in behavior, not the fact you have some different version of the update code.

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Re: Mailbox backup failures since 01/01/17

Post by dustinn3 » Jan 24, 2017 11:19 pm

I have the same issue. Set to all mailboxes and first job shows a warning status but shows 42 failures in the job, then 3 retries all have status failed.

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Re: Mailbox backup failures since 01/01/17

Post by foggy » Jan 25, 2017 2:35 pm

Just to avoid further confusion, the unlicensed mailbox issue is a different one, the original 'Object reference not set to an instance of an object' issue started to occur on January, 1st and discussed in this thread is fixed by the Update 1. The behavior you're describing is expected for such mailboxes (not licensed in Office 365).

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Re: Mailbox backup failures since 01/01/17

Post by dustinn3 » Jan 25, 2017 7:17 pm

Thanks for the clarification foggy. I'll put in a feature request.

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