Mailbox licensing needs clarification

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Mailbox licensing needs clarification

Veeam Logoby aich365 » Thu May 17, 2018 2:46 pm

We have installed this for a customer and selected backup all mailboxes.
I backed up 571 Mailboxes.

The licence is for 200 Mailboxes and the daily job keeps reporting we have 38 mailboxes unlicensed.

In the Licence screen it states we have 20 licences missing

There are 194 E3 licences and 75 E1 Licences for O365

I cannot determine how the licences are counted and which mailboxes are included in the count

I have opened a case with support 03002681 but no-one really seems to know.

We have had to enter the 194 E3 mailboxes individually to get under the licence count, but the count is still showing incorrect.

This will be corrected after 30 days apparently.

Also the only way to find out which mail boxes would not be covered would be to wait for the grace/trial period to expire and then the backups would cease - far from ideal

ideally it would be good to have Veeam for O365 show how it arrives at its licence count.
aich365
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Re: Mailbox licensing needs clarification

Veeam Logoby Mike Resseler » Thu May 17, 2018 3:15 pm

Hi Clive,

Did you added users to the job and then removed them to add others again?

Our counter usage is per user (not per mailbox because groups and so on can have mailboxes also). However, if you add users, do a backup, then it counts as 1 license. If you remove it afterwards, it remains counting as a license for the next 31 days
Mike Resseler
Veeam Software
 
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Full Name: Mike Resseler

Re: Mailbox licensing needs clarification

Veeam Logoby aich365 » Fri May 18, 2018 8:44 am

Hi Mike
We installed the Veeam O365 product and Licence
We created storage and then created a job
In the Job we selected "All Mailboxes"
this selected 571 Mailboxes.
Some of these are shared mailboxes, some are E3 O365 mailboxes (194) and some are E1 O365 mailboxes (75)
The Veeam Application reports that we are over the licence limit (200) by 38 mailboxes

I cannot determine how Veeam has arrived at the number of licences, somewhere in the application it has counted mailboxes and compared them to the licence.
All I want to do is see this information so I can check which mailboxes are being counted and which ones exceed the licence.

none of the figures seem to add up.

Thanks
aich365
Service Provider
 
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