Processing Failed after changing primary SMTP

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Processing Failed after changing primary SMTP

Veeam Logoby mcrape » Tue Jun 06, 2017 1:22 pm

I took a quick look for a similar thread and didn't find anything, so apologies if I missed it.

I've had this happen a couple of times: when I change the primary SMTP address for a user, my job fails. My job is currently set to backup all mailboxes, so I wouldn't expect it to fail. It appears that it is cleared up by going through the job setup process again. Interestingly enough, new mailboxes are added without issue, but changes to existing mailboxes appear to cause problems.

Thanks!
mcrape
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Re: Processing Failed after changing primary SMTP

Veeam Logoby Mike Resseler » Tue Jun 06, 2017 1:24 pm

Hi Matt,

This is an interesting case. Could you create a support call (post the case ID here, including the follow-up) so we can investigate the logs?

Thanks
Mike
Mike Resseler
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Re: Processing Failed after changing primary SMTP

Veeam Logoby mcrape » Tue Jun 06, 2017 1:59 pm

Hey Mike.

I created a case (02180303). Of note is that I applied a patch from case 02171730 prior to re-running the backup again.
mcrape
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Re: Processing Failed after changing primary SMTP

Veeam Logoby Mike Resseler » Tue Jun 06, 2017 2:02 pm

Thanks,

Keep us informed about the outcome

Thanks
Mike
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