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pmansfield
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Processing failed for Bookings accounts

Post by pmansfield » Jun 29, 2017 12:21 pm

I've recently created a Bookings Page in our 365 tenant, but it is causing the backup procedure to throw an error:
Processing mailbox <email@domain.com> failed with error: Object reference not set to an instance of an object.

I suspect the problem is caused because I don't think Bookings addresses are 'proper' mailboxes/user accounts.
All of my 'normal' mailboxes backup - the problem only affects the Bookings account. I'm not bothered about backing it up, and would happily exclude it if there was an easy way to do it.

Mike Resseler
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Re: Processing failed for Bookings accounts

Post by Mike Resseler » Jun 29, 2017 12:33 pm

Hi Pmansfield,

I think you are correct with saying that it isn't a proper mailbox. But still, I would like to be able to catch that error instead of this.

Could you create a support call? Post the support case ID here and the follow-up after that

By the way, easiest way to exclude it (for now, it will be easier in v1.5) is to create a new job, with that specific mailbox in it, and then disable the job. For your other job, you can still choose to select ALL mailboxes but since the specific one is mentioned in another job, it won't be in there anymore. But as said, a better solution in 1.5 :-)

Thanks
Mike

pmansfield
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Re: Processing failed for Bookings accounts

Post by pmansfield » Jun 29, 2017 1:28 pm

Thanks Mike. Case raised: ID# 02205496

Mike Resseler
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Re: Processing failed for Bookings accounts

Post by Mike Resseler » Jun 29, 2017 1:32 pm

Keep us informed!

Thanks
Mike

pmansfield
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Re: Processing failed for Bookings accounts

Post by pmansfield » Jul 06, 2017 12:57 pm

Support have said: It appeared it is a known issue and it is planned to be fixed in future versions of Veeam Backup for O365 product.

As I said at the beginning, it's not a problem for me, so I'll just exclude that mailbox for the time being.

Mike Resseler
Veeam Software
Posts: 4974
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Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
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Re: Processing failed for Bookings accounts

Post by Mike Resseler » Jul 10, 2017 5:21 am

Yes, got informed about this issue and our engineers will investigate and try to solve it.

Thanks for willing to create a case and put some time in it! I (and the team) really appreciate it.
PS: 1.5 beta is out (https://go.veeam.com/beta-backup-office-365) ;-)

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